Overview
From the National Ballet to its unique indigenous art programs, there are plenty of reasons why Victoria is touted as Australia’s arts capital. State Government body Arts Victoria plays a vital role in earning the State this title, by making the arts available and accessible to all Victorians and supporting Victoria’s local artists and creative industries.
Responsible for implementing the government’s arts policy, Arts Victoria coordinates and manages a wide range of temporary and long-term arts projects. “We are responsible for managing arts funding for individual artists through to arts companies like the Australian Ballet and the Australian Opera,” said Nicci Dillon, Project Manager, Arts Victoria.
“So we take a massive volume of calls from those operating in the Arts community as well as the public. We get phone enquiries about how to get a new display cabinet for the local historical society through to how to get tickets to ballet.” Arts Victoria’s projects, staff roles and overarching focus are subject to the vagaries of government election promises and policies, and therefore subject to frequent change.
As such, Arts Victoria requires a phone system that is highly reliable and flexible, and able to accommodate new phone lines quickly and cost effectively as new projects and staff are introduced.
Industry
• The Arts
Challenges
• Analogue system
• Multiple handset types
• Lack of scalability and flexibility
• High maintenance costs
Solution
• NEC’s SV8100 supports both traditional and IP environments
• Fully scalable and flexible VoIP solution
• Centralised management of phones, data systems and platforms
• Mobile solution for improved contactability
Results
• 50% reduction in monthly phone bills
• Latest technology
• Simple and effective processes allow for movement of staff and growth
• Consistent phone numbers
Applications
• SV8100
• Q-Master