Overview
Hawker Pacific is a global business that sells and services private and commercial aircraft across the globe.
It has 20 sites across Australia and Asia and is heavily reliant on the telephone and fax to process orders and service its large customer base.
The company’s phone and fax system was crucial to business success, but was becoming subject to escalating maintenance costs and led to inefficient and processes for handling orders. With disparate systems, multiple order methods and escalating maintenance costs, Hawker Pacific engaged Voicepoint Communications and NEC to overhaul its communications infrastructure.
It now operates an IP based system providing significant cost savings, increased operational efficiencies and a platform for unified communications.
Industry
• Aviation
Challenges
• Outdated communications equipment resulting in inefficient processes
• High equipment maintenance costs
• Reliance on fax-based orders
• Costs of mobility
Solution
• An IP based communications infrastructure utilising some existing equipment and hardware, as well as new equipment and applications
Results
• Maintenance savings of $1,000 a month
• Facsimile costs reduced by $2,000 a month
• 60% reduction in individual mobile costs
• Greatly increased efficiency and processes
Hardware/Applications
• IPS2000 IP Communications Server
• Q-Master Contact Centre
• Unified Communications for Business