Overview
The Queensland property market has experienced a massive boom in recent years, driving fierce competition within the local real estate industry. To stay ahead of the pack, real estate companies such as Ray White Albany Creek are turning to technology to help them secure new sales leads and reduce operational costs by streamlining business processes.
Part of the highly successful, Australian-owned Ray White real estate franchise chain, Ray White Albany Creek was recently acquired by new owners. Its new proprietors recognised immediately an opportunity to enhance its customer service, the performance of its sales team and reduce administrative headaches by replacing the business’ old telephone system.
With the help of leading telecommunications and IT service provider Brennan IT, Ray White Albany Creek found NEC offered the ideal communications solution to meet its current and future requirements.
Industry
• Real Estate
Challenges
• High equipment maintenance costs
• Need for a flexible and scalable communications solution
• Sales functionality and tracking restricted by old telephony equipment
Solution
• A complete Unified Communications (UC) solution with the UNIVERGE SV8100 Communications Server, providing enterprise-level functionality and service to a SMB
Results
• 20% cost reduction per month
• UC features greatly improving efficiencies
• Transparency of leads and sales
• Scalability for future growth
Hardware/Applications
• SV8100 Communications Server
• IP handsets