Overview
Auto Classic is a highly successful Australian new car sales and services business that consists of three Perth based dealerships – Auto Classic BMW, Mini – Auto Classic and Burswood Honda.
Auto Classic have 490 staff which are distributed across the company’s various sites, the Auto Classic showroom and Service Centre, the Mini – Auto Classic showroom, the Burswood Honda showroom, the Burswood Honda Service Centre and the company’s separate pre-delivery department.
Operating within a highly competitive industry, it is critical Auto Classic has the right communications solution in place that enables staff to manage incoming customer calls quickly and efficiently.
Industry
• Automotive
Challenges
• Multiple sites
• High call rate to manage, with less staff
• Higher productivity and efficiency when dealing with
customers
• Sustaining a high level of availability
Solution
• Enhancing of the existing NEC Unified Communications
for Business solution (UCB)
• Addition of a Call Centre Management tool
• Local NEC technicians to implement, train and provide
product support
Results
• Fast and efficient service with Service Queue
• Increased productivity
• Transparent reporting
• Consistent level of service
Applications
• NEC Unified Communications for Business
• Q-Master