Overview
Goldfields Occupational Medicine (GOMED) is an independent occupational medical facility located in the heart of the Goldfields, Kalgoorlie, Western Australia. The seven clinical staff at GOMED have vast experience in both mining and heavy industry, and the organisation offers a broad range of health services to support the specific needs of heavy industry, men’s health and primary care to mines in surrounding areas, including mine health surveillance, advanced digital aided diagnostics, drug and alcohol testing and pre-employment medicals that can be quite extensive.
The organisation is heavily reliant on IT for a variety of purposes including electronic health records, communication of pathology results and digital X-ray and image results, and like most medical practices relies heavily on IT to treat patients in a timely manner and to successfully manage the backend of the business.
Industry
Challenges
- Legacy technology had caused over three months of
downtime in two years
- Decreasing income due to loss of patient contact
- Loss of vital 24 hour emergency contact service
Solution
- NEC’s feature-rich SV8100 communications server
Result
- 35% increase in income
- 50% decrease in unanswered calls
- Zero down time
- After hours call management improved by 100%