Overview
Crowne Plaza in Perth provides stylish boutique accommodation overlooking the City’s river and parklands.
The hotel offers premium accommodation, designed for the business and leisure traveller who appreciates simplified elegance combined with the practicality of the latest features.
The 189-room hotel, which is managed by 70 staff, is part of IHG. The hotel group’s commitment is to deliver “Create Hotels Guests Love.”
General Manager Terry Austen said the hotel team was always committed to enhancing the performance of the Crowne Plaza brand. “We are continuously striving to meet our guests’ expectations by ensuring our hotel caters to their needs.”
Industry
• Hospitality
Challenges
• Aging system with limited functionality
• Lack of scalability and flexibility
• Need to create greater efficiency and productivity gains
Solution
• NEC’s SV8100 IP communications server, with loads of scalability and flexibility built-in
• Digital ISDN lines allow for quick call routing and efficient customer service
• Voice Mail for staff and guests to make communication easier
Results
• Greater guest satisfaction
• Improved efficiency of hotel operations
Applications
• SV8100 Communications Server
• UM8000 Voice Mail
• DT 300 series phones handsets