CAAB XL is a flexible call accounting package for Windows. It is designed to interface with your telephone system to capture data on each call made within your telephone system. CAAB XL provides the essential information a business needs to control communication costs.
It is available in three packages:
- business: single site, up to 200 extensions
- corporate: single site, unlimited extensions
- enterprise: multiple sites, unlimited extensions, centralised reporting, remote data collection.
CAAB XL is part of our premier CAAB call accounting package (CAAB Enterprise Billing, CAAB XL and CAAB Ti), from our key technology partner TSA Software Solutions. With a high degree of scalability at a highly cost effective price, few other solutions deliver the flexibility, features and power available in CAAB.
CAAB solutions can be provided either ‘shrink wrapped’ for SME or as a fully customised managed service/self managed installation in the enterprise and government space.
At a glance:
- management console able to run from anywhere (LAN or WAN)
- single access point for all operations
- easy to use interface
- configurable shortcut bar and setup
- future-proof module integration.
Few other solutions deliver the flexibility, features and power available in CAAB.
Reporting
The reporting module provides access to all information in the database, reporting on telephone calls by extension, authority/account code, personnel, room or department. Reports can be produced in text, graphic, detailed or summary format. The report output can be redirected to screen, printer, email or file.
Multiple formats
Output can be to many different formats including MS Excel, MS Word, HTML, PDF, or you can directly access the database for import to a third party application. All reports are organised into easy-to-navigate groups. Reports can be run for any period of time with convenient shortcuts such as ‘last month’ making the process even simpler.
Scheduled reports to email
Imagine running your monthly departmental reports automatically, and having them sent to the department heads via email without lifting a finger! CAAB XL’s scheduled reports can do just that.
Data collection
The Station Message Detail Record call collection module calculates call costs and records calls. It can handle small key systems or a large telephone system network, allowing real time monitoring of calls from any management console.
CAAB Call Accounting and Billing Solutions offer advantages over a carrier only billing solution in the following ways:
- traditional call accounting cannot provide correct cost allocations for all call types
- billing for data, mobiles and utilities can be included in the presentation of consolidated billing platform
- CAAB Enterprise is the first billing platform to incorporate an “active firewall” into its voice and data collection devices with the capabilities of full content and virus scanning updated automatically on a per minute basis
- the enterprise scalability required to effectively handle “millions of records” per day and hundreds of thousands of inventory items
- industry standard MS Access or MS SQL database.
In addition to the baseline products (CAAB Enterprise Billing, CAAB XL and CAAB Ti), CAAB's modularity can be extended by integrating a number of add on modules which will meet virtually any billing and call accounting scenario.
Data billing
Data billing provides packet based internet traffic billing to ip addresses/hostnames which are reported on the same as telephone extensions.
Mobile billing
The mobile bill import module allows for the importation of mobile call records from carrier electronic bills to facilitate combined voice, data and mobiles reporting at a user level. This module can accommodate tens of thousands of mobiles.
Hospitality
Built on top of CAAB XL is CAAB hospitality providing all the features of CAAB XL with simple, easy to use check in & check out hotel/motel call billing.
Credit management system
Credit management system is also based on CAAB XL with CAAB hospitality features plus providing extension cut off on NEC systems.
Operator directory
Operator directory console providing fast directory lookups for switchboard operators.
PMS on-send
CAAB PMS on-send is designed to read the NEC PMS data stream and look specifically for call records. The CAAB call costing engine analyses the dialled number for each call then calculates the number of pulses the call would have generated, inserts that information into the data stream and on-sends it to the front desk application. This allows the front desk application to assign a cost per pulse for the customer’s telephone bill. All other records, such as room cut off/on, maid status etc, are passed between the front desk and PABX unchanged.
System audit service
System audit service is an internet access tool which provides a full telephone system audit on request. An Excel spreadsheet containing the results of your audit is emailed to you on completion. Other features include automated system backup and digital/analogue extension guides.
NEC Knowledge Broker
An integration ‘tool kit’ designed to locate and distribute information from multiple data sources. It will integrate Directory, Console, Call Accounting, PABX maintenance.