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DiMetro Voice Recorder Voice Recording Software

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DiMETRO Voice Recorder is a cost effective call recording solution which can be used to monitor and train staff, and to provide security. Combined with our world class contact centre solutions, voice recording and performance management solutions can help provide your business with a competitive edge in the market.

DiMETRO is a simple low cost solution that integrates into almost any environment. It is made up of an easy to install hardware adapter that captures audio form either a handset or headset and then digitises and stores these files on a local PC.

DiMETRO is made up of two components; the recording client and the recording server. The recording client uses a telephone patch adapter to record conversations from the agent's handset to the soundcard on their PC. By leveraging your existing investment in PCs and network infrastructure, a multi-user DiMETRO solution not only helps increase your return on existing IT assets, but also provides you with a highly scalable and flexible call recording solution.
As your recording requirements grow, DiMETRO will meet your needs in a flexible and cost effective manner.
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Seamless recording

The technology independent nature of DiMETRO allows the seamless recording of calls regardless of the underlying telephony transmission. Whether you use a Public Switched Telephone Network (PSTN) or Voice Over Internet Protocol (VOIP), it is able to capture conversations, centrally store the recording and playback on demand.

Triggered recording

Call recording can be initiated by a number of triggers. Continuous recording captures every second regardless of whether actual activity occurs, automatic recording is triggered by the detection of sound and stops after a configurable length of silence, scheduled recording can be pre-defined based on day of the week and time of the day, manual mode enables a user to start/stop recording at will, custom triggers enable the integration of recording into external applications/events.

Configurable compression

Audio compression can be configured based on recording quality and recording size - the higher the recording quality, the greater the recording size. By adopting specialised voice compression technology, DiMETRO can reduce a ten minute recording to as little as 350 kilobytes (35k per minute) while maintaining recording clarity.

Browser based

DiMETRO makes extensive use of browser based technology to reduce deployment time and cost. Users can search and playback recordings from their browser. DiMETRO's use of non-proprietary media formats ensures all users can listen to recordings without the need to install additional software.

Highly scalable

By embracing industry standard technology, including IBM WebSphere and MS-SQLServer, DiMETRO offers a highly scalable yet open technology platform. As your recording requirements grow, DiMETRO will meet your needs in a flexible and cost effective manner.

DiMETRO Voice Recorder is comprised of two components; the recording client and the recording server. The recording client uses a telephone patch adapter to record conversations from the agent's handset to the soundcard on their PC. Using the latest voice compression technology, the recording is sent across the existing network to the recording server.

The recording server manages the safe storage of recordings, monitors user access, handles recording queries and data archiving. Both components use existing "off-the-shelf" technology, providing a low cost, highly flexible call recording solution.

Unlike traditional recording solutions, DiMETRO does not require the installation of equipment at the PABX/ACD. Regardless of whether your workplace uses hot-desking or assigned workstations, DiMETRO is able to follow an agent and correctly assign ownership to recordings.

This approach means DiMETRO can be implemented without affecting the existing telephone infrastructure or impacting the ability of the call centre to process calls.

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