Integrated Attendant Console Switchboard Operator Console

Features

Screen layout

The IAC screen layout was specifically designed around customer requirements and requests. By using such a process in the development of the product the operator now sees a screen which provides all the right information at the correct time and in a prompt manner.

Specialist support

The IAC console includes a powerful directory database, flexible directory integration options, and specialist support for:

• typical business user, 
• hospitality industry
• sight impaired users 
• serviced offices
• international language support.

Easy integration

The IAC console integrates easily with most existing directory/database packages, voice mail systems, email systems and paging systems. Available in three convenient licence sizes:

• IAC Lite - no directory support (low cost PC console, all the features but without the database functionality)
• IAC Small – up to 500 database directory entries
• IAC Large - unlimited database directory entries

Each licence pack can be obtained as a fully packed solution, all the hardware and software necessary to quickly get you high capacity operator console up and running. In addition, upgrading from one licence to another is a simple matter of unlocking the software. No additional IAC Console hardware or software will be required.

Functionality

This list represents only a snapshot of the complete features and functionality of the IAC and its related products.

• busy lamp field
• display extension idle/busy status
• Dterm name display updates
• speed dials
• thirty-two site defined and 32 user-defined buttons
• Click Button to make or transfer calls
• phonetic (sounds-like) searches using phonetic
• last number redial (up to 20 numbers)
• local language support - Includes Japanese, Mandarin, Korean, Thai or mixed with English support for MCI over IP
• VoiceNet voice mail integration – XML messaging provides tight integration with voice mail systems
• new IAC Lite version – low cost PC Console with no directory integration
• hotel/motel options for large and small NEC PBX systems
• blind operator console for large and small NEC PBX systems
• serviced office support.

Benefits

Technical

• IAC is a direct replacement for NEC’s hardware console and supports 100 per cent of the features – no loss of functionality when IAC is employed
• IAC statistics enable operator performance to be monitored on an individual basis
• IAC database directory (large licence) can easily support an unlimited number of directory entries – compare this with some PC-based ‘front-desk receptionist’ type consoles that are essentially an adjunct to a Dterm phone, using buttons to represent each directory entry, which may become cumbersome to use with a large number of directory entries
• integrated directory permits fast, powerful searching capabilities on over 16 fields or any combination of these fields - allows the operator to process calls faster than a traditional hardware console
• phonetic (sounds-like) searching speeds up searches for difficult to spell employee names
• IAC reduces clutter on the desk in comparison to ‘deskcon’ hardware console that still requires a PC for directory searches, email and other tasks.

Commercial

• operator productivity has been repeatedly reported to increase by 20-25 per cent when using the IAC console
• a customer site with six operators may therefore be able to reduce to five or even four operators when IAC is deployed
• customer satisfaction is improved because of the more efficient and friendly call handling by your operators – the front line to your business
• individual operator performance monitoring – now you will really know how busy the operators are at all times of the day and over weekends
• operator training time is reduced due to the ease of use – this minimises training costs and gets new staff up to speed and productive more quickly
• less experienced, lower skilled operators may be employed – leading to potential savings in staff costs
• integration to customers’ existing directories means there is a single point of entry for directory information thus reducing IT overhead and administration costs
• operator morale is improved and stress is lowered.