PC Assistant
Rather than remembering feature codes, SV8100 users simply click easy-to-understand icons on their computer screens for functions including Hold, Transfer, Conference, Park, and Barge-in.
The PC Assistant also simplifies call management by keeping track of current call status.
PC Assistant also makes it easy to look up a telephone number and place a call. Directories are flexible and accessible and tailored to a users display preferences.
Call logging and recording
All calls made or received via users’ desktop phones are automatically entered into the Call Log while the Desktop Suite is running.
SP310 Softphone
Users can make and receive calls via their PCs using the SP310. When an incoming call is received, the softphone automatically launches, and audio output is heard through the PC speakers.
A mobile solution
The SP310 resides within your computer, so no additional equipment is needed to access all of its features from anywhere you can connect to your corporate network. It’s like taking your desktop phone with you. Even while on the road, a high-speed connection can be used to check voicemail and place calls while online.
PC Attendant
PC Attendant helps improve call management and increase productivity by placing a complete attendant console right on the operator’s PC. The operator can perform common user functions such as Transfer, Park and Page with a single mouse click.
CRM integration
PC Attendant’s performs CRM integration with CRM applications including Microsoft Outlook and can be configured to search Outlook contacts
Networking
As many as eight PC Attendants can be networked on a single system, providing businesses the opportunity to ensure that phones are covered at all times.
Integrated intelligence
The PC Attendant enables operators to monitor as many as 256 extensions, 256 virtual extensions and 200 outside lines.
Enhanced message management
Using the PC Attendant’s quick message function, the operator can send a personalised message to a user’s PC or directly to a Multi-line display telephone.