UNIVERGE SV8100 Series Desktop Suite Desktop Suite

PC Assistant

Rather than remembering feature codes, SV8100 users simply click easy-to-understand icons on their computer screens for functions including Hold, Transfer, Conference, Park, and Barge-in.
The PC Assistant also simplifies call management by keeping track of current call status.
PC Assistant also makes it easy to look up a telephone number and place a call. Directories are flexible and accessible and tailored to a users display preferences.

Call logging and recording

All calls made or received via users’ desktop phones are automatically entered into the Call Log while the Desktop Suite is running.

SP310 Softphone

Users can make and receive calls via their PCs using the SP310. When an incoming call is received, the softphone automatically launches, and audio output is heard through the PC speakers.

A mobile solution

The SP310 resides within your computer, so no additional equipment is needed to access all of its features from anywhere you can connect to your corporate network. It’s like taking your desktop phone with you. Even while on the road, a high-speed connection can be used to check voicemail and place calls while online.

PC Attendant

PC Attendant helps improve call management and increase productivity by placing a complete attendant console right on the operator’s PC. The operator can perform common user functions such as Transfer, Park and Page with a single mouse click.

CRM integration

PC Attendant’s performs CRM integration with CRM applications including Microsoft Outlook and can be configured to search Outlook contacts

Networking

As many as eight PC Attendants can be networked on a single system, providing businesses the opportunity to ensure that phones are covered at all times.

Integrated intelligence

The PC Attendant enables operators to monitor as many as 256 extensions, 256 virtual extensions and 200 outside lines.

Enhanced message management

Using the PC Attendant’s quick message function, the operator can send a personalised message to a user’s PC or directly to a Multi-line display telephone.

In addition to the enhanced functionality, mobility and improved integration provided by the inclusion of PC Attendant, PC Assistant and the SP310 Softphone, the SV8000 Series Desktop Suite offers additional high-end features that enable users to collaborate easily.

Video    

Conduct a video conference with up to 4 parties in total

Whiteboard    

Collaborate and share drawing tools with others via a PC display

Application Sharing    

Share Windows applications and collaborate with other users

Chat    

Instant message other Desktop Suite users

FTP    

Send files to other users

With SV8000 Series Desktop Suite, your company can provide customers the attention they deserve. It can increase employee collaboration and provide the enhanced productivity needed in today’s increasingly mobile world.

Our approach to Unified Communications

Our working environment is in a constant state of flux with organisations of all types continually looking for new ways of generating revenue, controlling costs and optimising productivity. Communication technologies (voice, email, instant messaging, SMS, IP telephony, voicemail, video conferencing) and their underlying networks such as the Internet, broadband, Wi-Fi and 3G are also evolving, forcing companies to re-evaluate their information technology strategies.

The challenge facing businesses is to embrace and harness the potential benefits of these technologies. The result must be a complete communications strategy that is available and usable by everyone, it must empower individuals and teams, enabling them to achieve their business objectives.

At NEC, we understand these challenges and offer advanced solutions to help businesses meet and surpass their operational and business objectives. We call this holistic approach UNIVERGE360, and it is designed to efficiently, and cost effectively prepare organisations for the opportunities available today, and for those of tomorrow.

By uniting all business communication devices (including mobile handsets, PDAs, soft phones and other IP devices) UNIVERGE360 accelerates decision-making and dramatically improves customer responsiveness. It incorporates business data through a serviceoriented architecture resulting in information being instantly accessed and transformed into real knowledge.