For today’s small-to-medium size business’ (SMB), there is simply no place for long call-holding periods, incorrect call routing or lost messages. While organisations seek the right solution to address these issues, they also expect improved efficiency, economy and convenience.
VM8000 InMail is ideal for SMBs wishing to ensure that all callers get to the people and information that they need without prohibitive hold times or dropped calls. It provides digitally-integrated voice messaging capabilities and automated attendant features to meet an SMB’s communication needs both now and in the future.
At a glance:
- conversation recording
- answering machine emulation
- interactive soft-keys
- personalised mailbox greetings
- capture caller ID
- flexible answering based on trunk time-of-day and day-of-week
- three day, night and holiday greetings.
Ensures customer calls are routed to the appropriate people and answered quickly and efficiently.
Improved customer satisfaction
VM8000 InMail’s robust Automated Attendant feature set ensures customer calls are routed to the appropriate people and answered quickly and efficiently. When customers call in, an instruction menu announcement plays to provide them a choice of dialling options. They can simply direct themselves to the required person without being placed on hold or having their calls dropped.
Increased employee productivity
Employees can also efficiently manage their calls and messages with easy one-touch access to voicemail features. With VM8000 InMail’s advanced call processing capabilities, employees no longer need to manually direct and route callers. The Automated Attendant routes each incoming call based upon the time-of-day and day-of-the-week. The VM8000 InMail solution can even provide different announcements and dialling options for each number in the office.
Simple setup, installation and maintenance
VM8000 InMail is digitally integrated with the system’s central processing unit to provide increased speed and accuracy to the voice-mail system. Additionally, Windows®–based PC Pro enables online centralised HTML-based programming access. When employees use this intuitive browser-based software with its easy-to-follow wizards, programming time and mistakes are significantly reduced.
Intuitive user interface
The VM8000 InMail solution’s interface is simple to learn and easy to use. Pre-recorded voice prompts offer a step-by-step guide on how to use all of the solution’s impressive voicemail and automated attendant capabilities.
Our approach to Unified Communications
Our working environment is in a constant state of flux with organisations of all types continually looking for new ways of generating revenue, controlling costs and optimising productivity. Communication technologies (voice, email, instant messaging, SMS, IP telephony, voicemail, video conferencing) and their underlying networks such as the Internet, broadband, Wi-Fi and 3G are also evolving, forcing companies to re-evaluate their information technology strategies.
The challenge facing businesses is to embrace and harness the potential benefits of these technologies. The result must be a complete communications strategy that is available and usable by everyone, it must empower individuals and teams, enabling them to achieve their business objectives.
At NEC, we understand these challenges and offer advanced solutions to help businesses meet and surpass their operational and business objectives. We call this holistic approach UNIVERGE360, and it is designed to efficiently, and cost effectively prepare organisations for the opportunities available today, and for those of tomorrow.
By uniting all business communication devices (including mobile handsets, PDAs, soft phones and other IP devices) UNIVERGE360 accelerates decision-making and dramatically improves customer responsiveness. It incorporates business data through a serviceoriented architecture resulting in information being instantly accessed and transformed into real knowledge.
The result? You’re truly in the driver’s seat.