NECare Multi-Vendor Maintenance Management

Overview

Maintaining equipment manufactured by different vendors is a very time consuming and cost intensive activity. NEC’s multi-vendor maintenance service simplifies this activity by consolidating your support model into one contract managed by one vendor.

NEC can support and maintain virtually any voice and data equipment, proven by our experience and expertise to manage telecommunications for organisations including Department of Defence; Telstra; Optus; AirServices Australia; Victorian Department of Justice and NTT.

NEC’s support services remove the risk from your multi-vendor environment. With one fixed price agreement covering all costs for technical support and maintenance there are no unexpected expenses and your infrastructure is well looked after.

NEC has an integrated service delivery model, a comprehensive national support network plus 24/7 online and telephone support.

one fixed price covering all costs
customised solutions
committed response and resolution times
cost-effective technical support
access to specialist technical, change management and maintenance resources
the confidence of dealing with an ISO certified company with 40 years experience in Australia.

Our expertise:

microwave radio (covering the frequency band from 2 to 50Ghz)
mobile satellite transceivers and ground earth stations (l band and ku band systems)
UHF/VHF radio
desktop and laptop hardware
ADSL hardware
network management HW and S/W
tv and radio broadcast transmitters
multi-mode voice and data communication in mobile and static applications.

With one fixed price agreement there are no unexpected expenses and your infrastructure is well looked after.

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Benefits

NEC can work with you to understand your specific situation and requirements - meaning that you can minimise your risks and get back to focussing on your core business. We offer:

flexible, customised solutions for your multi-vendor environment, with committed response and resolution times tailored to meet your needs
flexible and cost-effective technical support across multi-vendor operating environments
access to specialist technical, change management and maintenance resources, with the right training and tools required to support your telecommunications systems and networks
the confidence of dealing with an ISO certified company with 40 years experience in Australia.

Our services include:

Installation

On-site installation of equipment and associated items.

Commissioning

Testing and commissioning of installed equipment to confirm operational performance.

Factory Acceptance Testing (FAT)

Testing performance under simulated installed conditions (including temperature, humidity etc.).

Customer witness testing

As for FAT but with a customer representative in attendance.

Preventative maintenance

Regular periodic maintenance of equipment in the field.

Configuration management

Comprehensive database of installed base configuration for upgrade and compatibility management.

Change management

Coordination of changes to installed base and update to configuration information.

Obsolescence management

Tracking and reporting of obsolete equipment and identification of substitute equipment.

Return to depot repair to component level

In-factory diagnosis and repair of component level failures.

Field repair

In-field failure diagnosis and repair / replacement.

Spare parts management

Maintenance of the spare parts pool required to support the installed base as per MTBF and MTTR requirements.

Asset management

Tracking of asset deployment and status across the installed base.

Incident management

Tracking and reporting of support incidents from identification through to resolution.

Web and telephone help desk -24/7/365 support

Around-the-clock support through internet and telephone.