Our Repair and Maintenance service provides businesses with comprehensive support for a wide range of IT and telecommunications equipment. Our service is vendor neutral and covers most equipment types and brands.
Our NECare team have been delivering these services since 1989 and we are now one of the largest providers in Australia with more than 5,000 customers.
We support any size of business in the public or private sectors and can support equipment ranging from desk phones to servers and call accounting systems.
Our services are supported by a team of expert on-site technicians, our Technical Assistance Centre (TAC) and our Australian-based engineering department.
We offer you:
- national coverage
- 24-hour help desk, 365 days a year
- unlimited support calls and site visits by our technicians
- contracted response times
- flexibility to add items to a contract to suit changing business needs
- guaranteed availability of spare parts
- expert staff visiting your site
- technical support and maintenance regardless of equipment manufactrer
- real time web access to report and tracking faults of your communication system.
We support any size of business and can support equipment ranging from desk phones to servers and call accounting systems.
Choosing NEC to support your business is easy because the benefits are clear.
Single point of contact, total support solution
Our service is vendor neutral, providing support services for most equipment types, brands and manufacturers. One point of contact for complete service and support means companies no longer have to pinpoint the problem before deciding who to call.
Unlimited support
With no limit to the number of calls or number of visits from onsite technicians, businesses have the confidence of instant access to a team of experts.
Local solutions, global resources
The resources behind our NECare team are second to none, with on-site technical staff, NEC’s Technical Assistance Centre (TAC) supporting NECare field personnel, NEC’s engineering department offering hardware and software support, and backing by the NEC Corporation of Japan.
Reduced risk
Choosing to work with our NECare team offers an effective strategy for managing and reducing the risk associated with communication systems failure.
Our laboratory has one model of every type of every NEC system as well as a range of major third-party suppliers. Complex technical scenarios can be recreated, resulting in quicker resolution times and reduced business interruptions.
Multi–product support
We provide support for a wide variety of equipment types ranging from video conferencing to servers, to call accounting systems.
Remote monitoring and maintenance
NEC’s state-of-the-art National Operations Centre can monitor communication systems in real time, detect any faults or problems and provide solutions quickly, often without a technician needing to visit the premises.
Online fault reporting
NECare’s online portal provides you with convenient and instant access to service information, including full service histories.
Fast implementation
Sign up and you can be up and running within days.
Seamless transition
Experience seamless transitions as we devise and implement changeover plans and processes that suit the needs of your business.
Budget and cost management
With one fixed contract price covering all costs for technical support and maintenance there will be no surprises along the way.