We offer two levels of remote monitoring and network infrastructure management across multiple vendor platforms, including NEC, CISCO, Enterasys Networks, HP ProCurve, Juniper and Packeteer. Our standard and premium Network Operation Centre (NOC) services offer 24/7 monitoring, 365 days of the year.
Our services support products including:
- TDM and IP telephony
- routers
- ethernet switches
- firewalls
- VPN devices
- wireless LAN.
Standard NOC Monitoring
Ideal for customers who wish to have their network remotely monitored 24x7x365 and have their own IT skilled staff alerted when a failure is detected and maintain their own internal network infrastructure.
Premium NOC Management
Customers with the Premium NOC Management service can be confident that NEC will pro-actively manage the customer’s network assets, respond to alarms as they are detected and work to restore the service with minimal impact to the customers.
You can be confident NEC will proactively manage your network assets, respond to alarms when detected, and work to restore service with minimal impact.
Standard NOC Monitoring
Availability monitoring
The status of selected elements are proactively monitored for 24 hours per day, 365 days per year.
Incident management
When an incident or alarm is detected, faults are escalated to the customer’s own IT staff.
Web portal access
NEC provides an online portal for customers to view network status, alarms and events and review incidents.
Premium NOC Management
Customers with the Premium NOC Management service can be confident that NEC will proactively manage customer network assets, respond to alarms as they are detected, and work to restore the service with minimal impact. This service includes:
Availability monitoring
Selected elements are monitored are proactively monitored for status 24 hours per day, 365 days per year.
Incident management
When an incident or alarm is detected, faults are actioned escalated to the customer’s own IT staff.
Carrier escalation
NEC will escalate faults onto the customers carrier where faults have been isolated to a carrier issue, this process includes:
- first level fault diagnosis to isolate suspected carrier issues
- call logging of the fault with the carrier
- assistance to carrier engineering staff in root cause analysis to Exchange or local managed device
- monitoring of carrier SLAs for response and restoration
- follow-up with carrier at agreed intervals to determine progress and estimated time to repair
- escalation within the carrier if their committed or indicated response times have been exceeded.
Data is collected by NEC’s management systems allowing the customer, and or, NEC to manage performance and capacity of the network. More than 100 different standard reports are available.
Web portal access
NEC provides an online portal for customers to view network status, alarms and events and review incidents.
Change and configuration management
NEC ensures standardised methods and procedures for authorising, documenting and performing all changes. To ensure accuracy and reliability of customer networks, NEC utilises intelligent provisioning systems to control changes.
Compliance management and reporting
To ensure a customer network remains compliant with the design or configuration specifications, NEC can produce compliance reports on industry standards including ITIL, SOX, COSO, COBIT, HIPAA, CISP and GLBA.
Security alert service
NEC proactively audits the network infrastructure to ensure it is up-to-date with the latest software and IOS versions, ensuring the network remains free from vulnerabilities.