The UM4730 combines voicemail, automated attendant and audio text functionality into a completely integrated business solution to help you communicate more effectively with the people who matter most to your business.
Built on the Linux operating system, the UM4730 offers organisations investment protection and a solid growth path.
With the Visual Messaging Solutions modules, ViewMail, ViewMail for Microsoft Messaging and ViewCall Plus, the UM4730 unifies your communications.
Visual Messaging Solutions applications integrate UM4730 with your Local Area Network (LAN) to give you control over your incoming and outgoing calls. It also provides visual message management from your desktop.
Features at a glance:
- unified messaging
- web browser system administration console
- speed keys for single button access to functions
- date and time stamp
- single digit dialling
- subscriber self enrolment tutorial
- special delivery options (future, urgent, return receipt).
- integrated mailbox manager.
Built on the Linux operating system, the UM4730 offers organisations investment protection and a solid growth path.
UM4730 can deliver countless benefits to how your business communicates. These include:
Direct IP integration eases installation and maintenance
The UM4730 features a customised IP integration to your NEC Univerge telephony server. A single ethernet connection is all that’s needed to provide up to 16 simultaneous Voice over IP (VoIP) connections, provide accurate message taking, reliable message lamp control and message delivery.
This also makes the UM4730 easy to install and maintain. The UM4730 saves time by directly connecting you to your mailbox to retrieve messages instead of requiring you to access a main call processing system first. IP integration simplifies and enhances the entire voice messaging process by combining messaging functions into one comprehensive voice/unified messaging system.
ViewMail and ViewMail for Microsoft Messaging
ViewMail and ViewMail for Microsoft Messaging applications allow you to visually manage your messages using your desktop PC. Organise and sort messages on screen in any order and see details about them at a glance.
ViewCall Plus puts you in control
ViewCall Plus call control application gives you total control over your incoming and outgoing telephone traffic by managing calls on your Windows standard PC. Dial, answer, transfer, hold screen and even conduct conference calls with a click of a mouse.
Mailbox manager lets you customise your settings
The robust user interface allows users to configure and control their personal mailbox settings, greetings, security code, notification settings, distribution groups, conversation preferences and much more from their own desktop.
Advanced automated attendant - a customer-friendly interface
Automated attendant can answer and route calls as a primary answering point or be customised to manage calls during certain hours or from specified ports. Using the UM4730’s routing boxes, an unlimited number of menu trees can be created to best suit the needs of your business, providing flexibility and expandability.
Customisable voice prompts provide a personal touch
All prompts may be re-recorded on site, personalising the first point of contact for your customers.
Multilingual prompt sets provide helpful language options
Choose from a variety of prompt sets, including English, Spanish, German and French, to meet the language needs of your employees and customers.
Intuitive and intelligent telephone user interfaces keep it simple
Multiple conversational interfaces give both first time and experienced users immediate access to UM4730 via the telephone. Using the “1 for yes and 2 for no” option, you can access all functions by responding to simple questions. To quickly jump to specific options or features using the numbered keypad, the Menu Mode conversation is a powerful and flexible option.
Easy to maintain
The administration console is intuitive and accessible via a web browser interface. A status monitor utility monitors the voice messaging system as it answers and routes calls. Online reports provide details on events such as, incoming calls, system structure, subscriber enrolment, extension lists, message groups, busy ports, and call logs.
Our working environment is in a constant state of flux with organisations of all types continually looking for new ways of generating revenue, controlling costs and optimising productivity. Communication technologies (voice, email, instant messaging, SMS, IP telephony, voicemail, video conferencing) and their underlying networks such as the Internet, broadband, Wi-Fi and 3G are also evolving, forcing companies to re-evaluate their information technology strategies.
The challenge facing businesses is to embrace and harness the potential benefits of these technologies. The result must be a complete communications strategy that is available and usable by everyone, it must empower individuals and teams, enabling them to achieve their business objectives.
At NEC, we understand these challenges and offer advanced solutions to help businesses meet and surpass their operational and business objectives. We call this holistic approach UNIVERGE360, and it is designed to efficiently, and cost effectively prepare organisations for the opportunities available today, and for those of tomorrow.
By uniting all business communication devices (including mobile handsets, PDAs, soft phones and other IP devices) UNIVERGE360 accelerates decision-making and dramatically improves customer responsiveness. It incorporates business data through a serviceoriented architecture resulting in information being instantly accessed and transformed into real knowledge.
The result? You’re truly in the driver’s seat.