Communications Centre

Benefits

Our UNIVERGE Communications Centre delivers a host of benefits, including:

Personalised service

UCC bundle Voicemail ensures that your mailbox greeting changes to follow your movements during the day (in and out of meetings), meaning callers receive the most accurate and professional greeting possible, every time. Messages can even be customised by caller, ensuring that your most important contacts receive personalised greetings. You can also deliver personalised service to your valued callers with screen recognition before even picking up the phone.

Simple click to dial functionality

The UCC bundle allows employees to dial direct from the desktop or even from clicking a contact's name in Microsoft Outlook, delivering ease of use, time savings and dialling accuracy to every desktop. Employees will enjoy the simplicity of using click to dial functionality.

Streamlined employee messaging

Streamline employee messaging using the UCC bundle Inbox, a unified messaging solution that delivers both voicemail and email messages to your email application. The benefits of unified messaging are particularly clear to mobile employees who can listen and respond to voicemails even when on the road.

Simple administration

UCC bundle is by design, both powerful and easy to administer. Whether running UCC bundle Desktop or utilising true Microsoft Outlook integration using Desktop for Outlook, users learn quickly how to administer their own mailboxes. An intuitive administration console empowers administrators to fine tune and achieve the best from the system.

Clear communication

Keep all members of your using Voicemail Networking, where voicemails can be sent to a distribution list like an email, ensuring that vital information is shared with those who need it, direct to their email or voicemail inbox but with personal touch of a voice message.

Time savings status updates

Desktop for Outlook means employees can see the status of their co-workers at a glance, from within Microsoft Outlook. Are they on the phone, in a meeting, out of the office and when are they expected back? This feature delivers significant cost savings when calls to interstate offices are not originated due to seeing 'busy' status prior to even calling. Time savings are also enjoyed as employees use this tool to keep in touch more effectively.

Anytime, anywhere contact

Mobility gives you the flexibility of being contactable anywhere, anytime. One number to reach you no matter where you are. Think about how impressed your callers would be if they could reach you anywhere, anytime by simply calling your office phone number. Mobility gives you the freedom to control how, when, where and with whom you communicate.

Features

Our UNIVERGE Communications Centre delivers a host of features, including:

Voice Messaging

Leaving a voicemail message is never quite as satisfying for your caller as calling you directly. UCC bundle voicemail makes your caller's voicemail experience a positive one by keeping them informed of your movements without requiring you to spend time constantly updating your greeting

Executive Desktop

UCC’s Desktop gives you the information and tools to manage every call in a professional and efficient manner. Imagine being able to instantly recognise who is calling before you pick up the phone. What if you could see the status of your co-workers? Are they on the phone, in a meeting, out of the office and when are they expected back?

Executive Outlook

Delivering truly unified messaging to every employee's Microsoft Outlook, meaning voicemails are received as emails and calls can be originated directly from Microsoft Outlook.

Unified Messaging (Inbox)

A unified messaging solution that allows you to access and manage both voicemail and email messages from within your email application. If Caller Line ID (CLI) is available, you can view callers' phone numbers and see at a glance who has called you without listening to the message, allowing you to access and respond to voice messages in any order.

Console *

In many cases, your operator is your first opportunity to create a positive impression of your organisation in the caller's mind. Using the Console, your operator can instantly recognise who is calling, see the status of all extensions and take a personalised approach to every call

Contact Centre *

Using customer information and skills-based routing, callers are directed to the agents best able to help them, quickly and efficiently.

Your contact centre is fully adjustable, allowing you to make changes in real time with simple to use wizards - puts control back in your hands. Setting up and managing your contact centre environment has never been easier. Call delivery patterns, queue set up, agent assignments can be altered with a simple click of a mouse.

* Additional features that can be easily switched on with additional licenses.