UNIVERGE Soft Client SP350 - Business Phone Systems

Overview
Features
UNIVERGE 360
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UNIVERGE Soft Client SP350 delivers full-featured telephony to the desktop with the full complement of call handling and convergence capabilities including video conferencing and real time collaboration.

Take advantage of a multimedia IP network in the office or on the road with UNIVERGE Soft Client SP350. This convenient mobility tool lets you share information and ideas in real-time from your PC/Laptop with high quality video, audio, text and application features saving time, improving productivity and reducing total cost of ownership.

UNIVERGE Soft Client SP350 highlights:

simple and easy to use
multi-party video conferencing ability
communication board for sharing data
transfer files by “drag and drop”
IM (Instant Message)/Chat
simple search of "Phone book", "Contacts", "Call history", etc.

Delivers full-featured telephony to the desktop.

Documents & Downloads

Brochure: SP350 (2010) (272KB PDF)

simple and easy to use — intuitive graphical user interface means SP350 is easy to use, but also delivers the telephony capabilities you would expect from a NEC desk phone.
multi-party video conferencing — Participants (up to 8 parties) can talk face-to-face with a camera connected to their PC.
instant Message (IM) — IM can be sent to up to 8 people at a time. You can place a phone call or send a reply mail right after receiving an IM.
search — “Phone book”, “Contacts”, and “Call history” can be searched. The search result can be used to refer to related information, place a call, or send an IM.
communication board for sharing data — The same data can be referenced or operated on their own PCs during a call. Comments and notes can be added “on the fly”, and the data can be saved for later reference.
creation of contacts list — Registering to the contact list makes phone call or IM operation easier, allowing SP350 users to choose the most suitable method of communication; phone call when the other party is present, mail when away, or IM when on the phone or when leaving the seat temporarily.
chat — Up to 8 people can participate in a meeting using the chat function.
file transfer — Information files can be transferred by a “drag and drop” operation during a meeting. Files can be transferred to a selected person.
confirm other party’s status — Option available for users to set up feature to check status of another party (such as “online” or “on the phone”) before placing an internal call.
collaboration with other terminals — SP350 users have the option to use a terminal connected to the IP telephony server as a handset.

Our working environment is in a constant state of flux with organisations of all types continually looking for new ways of generating revenue, controlling costs and optimising productivity. Communication technologies (voice, email, instant messaging, SMS, IP telephony, voicemail, video conferencing) and their underlying networks such as the Internet, broadband, Wi-Fi and 3G are also evolving, forcing companies to re-evaluate their information technology strategies.

The challenge facing businesses is to embrace and harness the potential benefits of these technologies. The result must be a complete communications strategy that is available and usable by everyone, it must empower individuals and teams, enabling them to achieve their business objectives.

At NEC, we understand these challenges and offer advanced solutions to help businesses meet and surpass their operational and business objectives. We call this holistic approach UNIVERGE360, and it is designed to efficiently, and cost effectively prepare organisations for the opportunities available today, and for those of tomorrow.

By uniting all business communication devices (including mobile handsets, PDAs, soft phones and other IP devices) UNIVERGE360 accelerates decision-making and dramatically improves customer responsiveness. It incorporates business data through a serviceoriented architecture resulting in information being instantly accessed and transformed into real knowledge.

The result? You’re truly in the driver’s seat.

SP350 Headset Configuration

The SP30 Headset Configuration Applicationwill assist users to assign the USB audio device connected to their PC as the default for SP350. To use this tool, please:-

Download the zip file below which contains: SP350 Sound Device Support.exe (If file does not download automatically, please right-click the link and select 'save target as' to download)
Once unzipped, run the executable file (requires .NET 3.5 to run) and follow the instructions
Start / restart SP350

NEC softphone Sound Device Support (.zip)

The tool performs the following:

Detects if SP350 is installed.
Lists all compatible USB audio devices installed and currently connected to the PC
Assigns the selected USB audio device as the default for SP350

If the SP350 is not set to ring through the PC speaker, it will ask the user if they want to automatically change it.

Either before or after this tool is run, the user needs to set their default audio device in Windows control panel to be their PC speakers.

Please note
Although all efforts have been made to ensure that this tool works effectively in assisting users to assign the default audio device for SP350, its operation is dependent on the user PC set up and USB audio device used. The use of this tool is purely at the users’ discretion; NEC will not provide any support for its usage.