Alarm and alert communications

Communication throughout hospitals and aged care facilities consists of a variety of information flows. Staff-to-staff, resident/patient-to-staff and various enterprise system communication requirements often create inefficient workflow patterns, requiring a streamlined approach to ensure patient safety, satisfaction indicators and quality goals are met.

Health care organisations are often challenged with a multitude of systems creating alarm conditions that are essentially “islands of information”.  Lack of integrated and efficient communication typically results in major gaps in the flow of critical information.

Our portfolio of solutions bridges disparate applications to provide seamless communication and eventdriven connectivity, particularly at the point of care.  Virtually any system can be enabled to intelligently deliver critical information to a mobile workforce to ensure a more informed, efficient, and safe environment.

Healthcare at a glance:

• Increase patient/resident safety levels via automated point-of-care alarm integration
• Enhance patient/resident and staff satisfaction levels
• Create more efficient clinical workflow and operational mobility
• Reduce critical alarm response rimes from multiple minutes to split seconds
• Harmonise third-party applications with communication systems and devices.

The ability to get important messages to any person or any group, anywhere enhances workflow and ensures a more informed and productive mobile workforce. Our solutions will enable you to:

• Enhance guest relationship management
• Increase resource and staff efficiency
• Ensure staff accountability.

NEC, with our partner Amcom Software, can deliver an event-driven service activity management system that integrates your infrastructure and provides information on situations and responses. Together we have delivered communications solutions to many hospitality organisations across the globe.

Real-time events

Sense events in real-time by taking inputs from all of your major sensory systems - call buttons, both guest and staff activated; POS call buttons, fire alarms, security systems, building management systems and so on.

Event notification

Applies your process rules to ensure that the right people or teams receive the right event notification at the right time.

Staff activity

Allowing the right people to engage with the required task - effectively and efficiently.

Event status

Monitor the status of all events to resolution and apply your process rules to close, cancel, hand off and escalate the event.

Process rules

Manage the interfaces, device profiles, event types, individual and team responder profiles, your process rules and the response profile for every event, across every room, across every floor, across the world if necessary.

Communication throughout facilities consists of a variety of information flow. Disparate staff-to-staff, machine-to-staff and various enterprise system communication requirements often evolve into inefficient workflow patterns, requiring a streamlined approach to ensure productivity, system uptime and quality goals are met.

Industrial or manufacturing organisations are often challenged with a multitude of systems, creating alarm conditions that are essentially 'islands of information'. Lack of integrated and efficient communication typically results in major gaps in the flow of critical information.

Our portfolio of solutions bridge disparate applications to provide seamless communication and event-driven connectivity, particularly on the plant floor. Operators can easily initiate real-time messages, and virtually any system can be enabled to intelligently deliver critical information to a mobile workforce to ensure a more informed, efficient, and productive environment.

Industrial at a glance:

• Minimise system downtime via Automated Plant Floor
• Create more efficient operational workflow and staff mobility
• Reduce critical alarm response times from multiple minutes to split seconds
• Harmonise third-party applications with communication systems and devices
• Enhance organisational safety and satisfaction level.