Xen Topaz

Benefits

Xen Topaz lets you choose the features you need to suit your business needs. Features like voicemail and automated attendant, previously reserved for larger companies, allow you to improve your customers’ communication experiences.

Your investment today is protected tomorrow

It’s important to know that any investment you make in business infrastructure will retain its value over time. Xen Topaz is designed to grow and change with your business needs and, when the time is right, gives you the freedom to take advantage of leading-edge technologies like VoIP with simple upgrades.

Faster, streamlined ustomer service

Xen Topaz also incorporates many clever functions that speed up the call handling process. Department calling distributes calls evenly to assigned staff using either priority or circular routing to staff.  Calling name display can identify a caller’s name or distinctive ringing indicating whether the call is either internal or external, so that you can answer with an appropriate greeting.

If lines get too busy, automated attendant can answer calls with a tailored message and press-button options to guide the caller to the most appropriate staff member. Xen Topaz’s eight port integrated digital voicemail offers either 3.5 or 7.5 hours of storage capacity and a host of call handling options including “Park and Page,” which lets a caller page you before leaving a message. You can also record conversations, for training purposes.  You can save on call costs with Automatic Route Selection (ARS) and track costs with the Call Accounting feature.

Stay in touch with a mobile workforce

If your workplace is large or if staff are frequently on the move, Xen Topaz provides several mobility options to make it easy to contact staff.  Internal and external paging capabilities are available, as well as call forwarding and trunk to trunk transfer, which lets you connect your callers with staff when they are away from the office. Adding wireless phones can also keep mobile employees connected. If your business has a security door, a Xen Topaz door phone can be used to remotely communicate and open the door.

Easy expansion

Xen Topaz can meet the ever changing communication demands of businesses. As your needs expand, the system can grow with you.

Easy maintenance

Xen Topaz’s compact hardware takes up minimal space and is designed to minimise communications downtime during maintenance or expansion. With user-friendly PC-based programming utilities, customers can easily perform their own moves, adds and changes. 

Features

Xen Topaz provides over 150 features specifically designed to address the diverse communication needs of the small business market. In addition to the basic key and PBX system features, Xen Topaz delivers the following capabilities:

Modular growth

You can increase the capacity and performance of your investment as your business needs dictate. When the time comes for increasing capacity you can easily do so with a simple upgrade.

Automated attendant

The automated attendant answers incoming calls and automatically transfers the calls to the relevant extension based on keypad entries made by the caller.

Integrated digital voicemail

Missed calls and uncollected messages become a thing of the past, enabling your business process to improve and with it your productivity and levels of customer service.

Calling line identification

By identifying priority callers, your business can ensure that you handle your most important communications efficiently and appropriately every time.

Automatic Route Selection (ARS)

You can save on call costs as Xen Topaz can take advantage of competitive call rates from different service providers.

Distinctive ringing

Quickly distinguish between internal and external calls and answer the call appropriately.

Integrated Services Digital Network (ISDN)

Xen Topaz fully supports digital carrier services for improved call clarity and access to many enhanced communications functions.

Stylish handsets

Xen Topaz offers a choice of four stylish handsets.  You can choose between simple, cost-effective non-display or feature-rich display handsets.  Sixty-four button Direct Station Select (DSS) and twenty-four button Direct Line Select consoles are also available for operator positions.