The SV8000 Series ACD helps facilitate handling high call volumes with a minimum number of resources while reducing caller hold time and distributing call volume evenly among employees.
In today’s small to medium-sized business (SMB) environment, resources are often stretched thin. SMBs must take advantage of the latest communication technologies to streamline their businesses, enhance staff productivity and improve customer service. The SV8000 Series ACD facilitates handling high call volumes with a minimum number of resources while reducing caller hold time and distributing call volume evenly among employees.
At a glance:
- advanced call handling
- intelligent customer service
- enhanced efficiency
- valuable information at your fingertips
- embedded ACD for the SV8100
- real-time desktop interface display
- reporting.