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Solutions enabling more productive communications
All levels of Government in Australia face the challenge of improving service delivery, safety and security to customers while improving internal efficiencies and cost control. Self-serve government, supported by the Internet, has allowed the public sector to reduce costs, a vital objective in an era of conflicting needs for the operating budget. NECs’ Government Solutions strive to maintain communication with Federal, State and Local stakeholders without compromising voice quality, service or the end-user experience. Effective communications empowers people to get what they need quickly and securely; access to information, online application processing, and more rapid connection to law enforcement, safety and environmental agencies.
The internet has been instrumental for government in delivering real time information to its customers. Online services such as rates payment (Local Government) and electronic tax lodgements (Federal Government) are examples of applications used by Australians. As more Australians enjoy the convenience of accessing quality information when and where they choose, demands for more sophisticated applications are being made on government.
NEC is a committed and active partner of all levels of government in Australia. As an example, we have combined voice, data and video via our IP telephony offering into one platform to improve customer service, while reducing operational costs simultaneously. The convergence of the various modes of communication will provide the citizen with a seamless method of getting required information through a single source. NEC also provides IT solutions for Government which enables more productive communications between staff and branch offices. Full integration of the services infrastructure: telephones, computers, interactive kiosks and virtually any other communications device can maximize public access to services and minimize the cost of delivering those services.
The versatility of NEC products means we can meet the needs of enterprise businesses as they grow, protecting their investment as they migrate to new technologies.
Case studies
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