Issue 6, January 2011
Australian Floods
From all at NEC, we sincerely hope that you and your loved ones have remained safe during the floods with minimal or no damage. NEC would like to offer support and assistance to ensure you and your customers get their businesses back on track as quickly as possible.
Since the situation in some areas is still evolving, we will keep you informed of progress and any changes to our response on a regular basis via the NEC website or your Account Manager if you are an NEC customer. NEC’s staff are committed to all our valued customers and partners affected by the floods and we expect many requests for support. Please be aware that we will manage your requests with the utmost priority.
For customers with a NECare contract, please call 132 632. For all other customers, please contact your Account Manager directly or our Customer Service Team directly or via 131 632.
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Viva Raises the Bar for Video Conferencing
Costly, grainy and inflexible are three words no one wants to hear when contemplating video conferencing, which is why NEC has launched a new solution which tackles all three head on.
NEC Viva video conferencing is easy to setup, cost effective to operate and can be run on a variety of devices. Its key selling point is its ability to enable users to connect via a variety of devices - video suite, phone or laptop - regardless of location.
NEC Viva scales from two users to thousands of users and integrates with existing communications infrastructure. It can be delivered as an on-premise, fully-managed cloud or mobile solution.
• Download our Whitepaper: Video Conferencing Top 10 Considerations
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New M Series Projectors for Schools and SMBs
NEC has announced its new M Series projectors aimed at schools and SMBs who need a full-function projector on a budget.
M Series models, include: M350XG, M230XG and M260XG.
The projectors deliver bright images and feature wired and wireless (optional) networking, HDMI and USB inputs, high contrast (2000:1) and up to 6000 hours of lamp life (in ECOModeTM).
The M Series was created with the environment in mind and includes a carbon savings metre, energy-saving features such as Power Save, quick start-up, direct power off and EcoModeTM technology, which helps extend lamp life and lowers power consumption.
For more information, read our M Series media release.
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University of South Australia Moves to NEC IP
NEC Australia has implemented a complete IP voice solution across the University of South Australia’s five campuses.
The project will reduce the operational costs and allow the University to manage its IT systems more efficiently. The new infrastructure features a fully converged IP telephony system that’s tightly integrated with the University’s Active Directory, providing an efficient, cost effective information management process.
The University has also chosen NEC’s Q-Master contact centre application for managing customer service enquiries. The application delivers calls to service personnel at multiple sites. It also provides flexible call queuing, skills based routing and detailed real-time and historical data for the University’s customer and library help desks
Stephen (Rocky) Stone of University of South Australia said: “NEC was chosen because it offered the best value for money and integration capabilities.”
For more information, read our University of South Australia media release.
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RACV Picks NEC for Voice and Data
NEC Australia has signed a five-year contract with Royal Automobile Club of Victoria (RACV) to refresh existing data and voice networks across its 27 sites.
Over a two-year implementation period, NEC Australia will replace RACV’s existing telecommunications network infrastructure with state-of-the-art voice and data services. The NEC solution includes upgrading to new IP Communications Servers and deploying Unified Communications solutions to support all 2500 employees, along with the design and implementation of a 490 seat Genesys Contact Centre. NEC will also provide day-to-day facilities management of RACV’s telecommunications environment including multi-vendor support contracts.
The implementation forms a key part of RACV’s telecommunications services strategy that aims to add member value, improve operational efficiency and reduce ICT costs through improved communications.
Martin Byrne, RACV’s General Manager of Information Technology and Telecommunications said: “RACV required a communications technology supplier that had experience in rolling out large scale deployments that were significantly complex and varied in terms of technology.”
For more information, read our RACV media release.
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Maximising your Microsoft Investment
Microsoft Outlook, Word, SharePoint - just some of the essential business tools at your disposal. But is your business taking full advantage of them? With NEC your business could finally tap into Microsoft's full potential, by unifying your communications tools.
NEC has developed a free White Paper which explains how you can harness the power of your existing Microsoft systems and software. Our White Paper:
• shows you how NEC Unified Communications tools easily integrate with Microsoft systems
• helps you understand the best options for your business
• shares best practice and key considerations for a successful deployment
• gives you the figures you need to demonstrate ROI.
Download our White Paper: Maximising Microsoft
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