Easy call volume handling
In today’s small to medium-sized business (SMB) environment, resources are often stretched thin. Your SMB must take advantage of the latest communication technologies to simplify your business processes, boost staff productivity and improve customer service.
With the UNIVERGE SV8100, you can handle high call volumes with minimum resources. The easy-to-use tool also helps reduce caller hold time and distributes call traffic more evenly among your employees.
UNIVERGE SV8100 at a glance
- advanced call handling: callers can leave a message or wait on hold
- intelligent customer service: calls are routed on a priority basis
- greater efficiency, as callers have customised choices while waiting in queue
- valuable information at your fingertips: press a button for statistics
- embedded Automatic Call Distribution
- real-time desktop interface display, using a simulated wallboard
- reporting: obtain graphs and tables to benefit your business
- skills-based priority routing