An innovative desktop suite
The Desktop Suite helps you get the most out of your UNIVERGE SV8100 Communications Server. It combines three products - PC Assistant, PC Attendant and the SP310 Softphone, to help your employees collaborate and work more efficiently.
The Univerge Desktop Suite at a glance
PC Assistant
The Desktop Suite’s PC Assistant helps you get more done in less time. You can manage your phone directly from your PC. With just a few clicks of the mouse, you can easily access features such as speed dialling, call management and contact lookup. You and your staff also benefit from seamless CRM integration.
PC Attendant
The Desktop Suite's PC Attendant helps you to better manage calls and be more productive. It does this by placing a complete attendant console on your PC. In many ways, PC Attendant gives you the functionality of PC Assistant. It enables you and your teams to work more efficiently, as you can transfer and manage calls on-screen with a completely intuitive graphical user interface (GUI). You can also Transfer, Park and Page with a single mouse click.
Softphone
With the SP310 Softphone, you can make and receive calls via your PC. When you receive an incoming call, the Softphone automatically launches and you’ll hear the audio through your computer speakers. So you can be confident about not missing calls, even when you’re not wearing a headset.