Warranties
In the unlikely event that your NEC product should require after sales support, you can rest assured that NEC’s comprehensive guarantees and support are at your service.
All NEC products are guaranteed to perform their intended purpose.
NEC industrial products are typically engineered to suit a particular application, often to provide for personalised needs. So these product warranties are unique to the situation and will vary in duration and liability.
NEC consumer products carry a full 12 month warranty on quality of material and workmanship. Faulty products may be either repaired or replaced at NEC's discretion.
If you need to make a warranty claim, please enquire at the place of product purchase. Proof of purchase is usually required.
Please review our Privacy Statement for information regarding the information we collect to support your warranty.
NEC Privacy Statement
1. What personally identifiable information do you collect?
NEC and our dealers receive identifying information through a number of mediums. Typically, information may be provided to a NEC dealer or NEC Australia in the following ways:
- by a potential customer for the purpose of ongoing communications, including name, address and contact details,
- at the time of purchasing a new product including name, address, contact and licence details,
- at the time of arranging finance for the product including information covered under the terms of the finance agreement (which are covered under the provisions of the relevant Credit Act),
- through various surveys, research and customer-initiated contact with NEC,
- by using the various request forms on the NEC web site which include name, address and contact details.
This personally identifying information could include your basic contact information (name, title, home address, email address, phone and fax numbers). Other demographic information, such as gender and occupation, is actively sought through our ongoing efforts to better understand our customers and service their needs.
It is NEC's policy to ensure that the information collected is relevant to the experience of owning and using your NEC products and solutions.
You can send emails from the NEC web site, and these messages may contain your screen name and email address, as well as any additional information you wish to include in the message.
Sensitive information
Our policy is not to seek any sensitive information through our discussions with you. In the case of cooperative or fleet purchases, sensitive information in relation to the membership (of an individual) of an association may be provided during the course of the transaction. This sensitive information could include data relating to race or ethnic origin, political opinions, religious or other similar beliefs, trade union membership, physical or mental health, sexual life or criminal record.
We recommend that you do not provide sensitive information of this nature. If you do wish to provide sensitive information for any reason, NEC accepts your explicit consent to use that information in the ways described in this privacy statement or as described at the point where you choose to disclose this information.
2. Are communications tracked and log files used?
To ensure that we are familiar with your customer profile and history, we have put various measures in place to collect and collate customer information. This may include tracking your interactions with NEC and its dealer network.
In the case of contact via the NEC website, cookies and electronic log files are not used to identify web visitors.
3. How is personally identifiable information used?
You may choose to provide personal information in the following examples:
- customer surveys,
- competition entry forms,
- participating in ‘join our mailing list’ initiatives,
- participating in bulletin boards, discussion or message forums,
- contacting us for further information,
- registering for premium online services,
- directly to dealer representatives.
NEC makes every practical effort to avoid excessive or irrelevant collection of data. If a visitor believes that NEC has collected excessive information, we encourage the visitor to contact us at privacy@nec.com.au to raise any concerns.
4. Is my information disclosed to Third Parties?
Information provided to NEC is used only for the intended purpose stated at the time that the information is collected and in compliance with the Spam Act 2003.
This data is not shared with other entities for secondary or unrelated purposes, or shared with a third party, unless otherwise disclosed at the point of collection. If there is an instance where such information may be shared, you will be asked for permission beforehand.
5. Do I need to register to use your website?
As a policy, you are not required to register to gain access to areas of the NEC web site.
In certain cases in the future, we may require visitors to register in order to obtain a user-id and password for authentication. We can then offer secure access to transaction or confidential information services on premium customer websites.
Personally identifiable information provided to NEC through its website is provided voluntarily by visitors. Should you subsequently choose to unsubscribe from mailing lists or any registrations, we will provide instructions, on the appropriate website area or in communications to our visitors. You may also contact the privacy officer at privacy@nec.com.au
6. How long do you keep my information?
Customer information is maintained indefinitely to ensure we can:
- continue to provide warranty information to product owners,
- recognise previous NEC customers and acknowledge them accordingly,
- provide services relevant to the your products.
If you provide information when making an enquiry about NEC, our dealers or products, this information will be kept as long as we need it to complete your contact request, or until you request we delete that information.
7. Can I change or delete the information later?
Each visitor has the right of access to personal data that they have submitted to NEC. If you wish to view or update this information, please contact the privacy officer at privacy@nec.com.au
If you have a query about the accuracy of identifying information previously submitted to NEC through its web site, or requests to have outdated information removed, please contact privacy@nec.com.au
NEC is committed to providing you with reasonable and practical access to information so you can identify and correct any inaccuracies. When requested, we will suppress identifying information from current operational systems for the purpose of mailings or other communications, except in case of recall or similar matters.
When personally identifiable information is retained, NEC assumes responsibility for keeping an accurate record of this information once you have submitted and verified your own information. However, we do not assume responsibility for verifying the ongoing accuracy of the content of personal information.
When practically possible, if we are informed that any personal data collected is no longer accurate, we will make appropriate corrections based on the updated information you provide.
8. How is my information secured?
NEC has implemented generally accepted standards of technology and operational security in order to protect personally identifiable information from loss, misuse, alteration or destruction.
All NEC employees and agents commit to a company-wide security policy. Only authorised NEC personnel are provided access to personally identifiable information and these employees have agreed to ensure confidentiality of this information.
9. Changes to the NEC Privacy Statement
NEC reserves the right to modify or amend this Statement at any time and for any reason. Nothing contained in this Statement is intended to create a contract or agreement by NEC. In order to keep visitors informed, NEC will notify users of changes to our Privacy Statement. We will do this by identifying the alteration for a period of not less than two weeks on our home page and identifying the effective date at the beginning of such statements.
10. Children's online privacy protection
NEC understands the importance of protecting children's privacy especially in an online environment. The NEC interactions covered by this privacy statement are not intentionally designed for, or directed at, children. It is NEC's policy never to knowingly collect or maintain information about a minor.
11. Contact our Privacy Officer
We welcome your inquiries or comments about our privacy statement, and any queries or concerns that you may have about any NEC points of contact.
Please direct these to our Privacy Officer at privacy@nec.com.au, or alternatively to Private Bag 1111, Mulgrave MDC, Victoria 3170