Contact Centre for Mid-Market

 

Contact Centre for Mid-Market

Cloud native customer experience and workforce engagement solution built on a market-leading platform

Cloud native customer experience and workforce engagement solution built on a market-leading platform.

Empower your teams to move faster and work smarter

NEC CX Plus helps organisations gain a competitive edge by delivering exceptional experiences for both customers and employees.

Powered by NICE inContact’s CXone platform, it is the only solution unifying best-in-class Omni-channel Routing, Analytics, Workforce Optimisation, Automation & Artificial Intelligence - all built on an Open Cloud Foundation.

It’s also the only cloud contact centre platform recognised as a market leader by Gartner, Frost & Sullivan, Ovum, IDC and DMG.

Brochure - Contact Centre | Mid-Market

Omni Channel Routing

Connect customer journeys across any channel, enabling a consistent, personalised customer experience.
 

Workforce Optimisation

Unlock the potential of your team by inspiring employee self-improvement and amplifying agent quality management efforts.

Analytics

Get actionable insights from every interaction to drive measurable improvements in customer experience and agent performance.

Automation & AI

Streamline service delivery with intuitive technology that eliminates mundane tasks and speeds resolution of customer issues for better business outcomes.

Open Cloud Foundation

Power rapid innovation with an extensible enterprise-grade platform that scales securely, deploys quickly, and serves customers of all sizes.
 

Voice as a Service

Network connectivity suite delivering flexible and reliable telephony services, built specifically for the contact centre.

 

Partnering with a market leader

NEC has been building, installing, monitoring and managing customer experience platforms for customers in Australia for over 25 years. We currently service more than 12,000 contact centre seats.

Our partnership with NICE InContact provides NEC Australia customers an easily deployed best-of-breed solution, with no on-premise infrastructure.

Why CX Plus?

Unparalleled customer experience

Improved employee engagement

Reduced time to value

Increased flexibility

Integration options

Reduced costs

Reliable & highly secure

Improved manageability

Service delivery & support

A cloud native platform that drives better results

57%


reduced operational expenses

(setup, maintenance, upgrade)

14%


improvement in IVR completion rate

(9x more than Hosted)

50%


gained enhanced security & compliance
 

48%


reduced reliance on IT teams

46%


increased uptime
 

17%


improvement in customer lifetime value

Source: Aberdeen Report, Cloud Contact Center: Customer-Centricity with Greater Agility & Less Cost

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