Case Study

 

SA Public Transport Services Division

SA Public Transport Services Division

The Public Transport Services Division (PTSD) within the Government of South Australia’s Department of Planning, Transport and Infrastructure is responsible for Adelaide’s extensive public transport system. Adelaide Metro services include bus, trains and trams throughout the greater metropolitan area for 200,000 travellers per day and 66 million trips per year. The Division’s Customer Experience & Innovation Directorate manages customer interactions, feedback and experience for all public transport, which also extends to taxis and access cabs.

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