Blog

The Unfinished Chapter of Workplace Transformation: Bringing Communications Back Together

Tue, 15 Sep 2026 01:00:00 +0000

Collaboration is unified, voice is not, and communications convergence may be the next chapter of workplace transformation

What the Voice of the Student Can Tell Us About Retention, Risk and Experience

Tue, 15 Sep 2026 00:00:00 +0000

Every student interaction contains signals about friction, satisfaction, engagement and risk. This article explores how Voice of the Student insight and interaction analytics can help institutions listen more effectively, identify patterns earlier and turn feedback into action.

The Cloud Migration Myth: Why Modernisation Doesn't Have to Mean Starting Over

Tue, 15 Sep 2026 00:00:00 +0000

Real modernisation is not about migrating fast, it's about evolving without disrupting what already works.

From Feasibility to Commissioning: Inside a Submarine Cable Project

Fri, 11 Sep 2026 00:00:00 +0000

From Feasibility to Commissioning: Inside a Submarine Cable Project

The Infrastructure Behind our Digital World is Closer to the Ocean Floor Than the Cloud

Fri, 11 Sep 2026 00:00:00 +0000

The Infrastructure Behind our Digital World is Closer to the Ocean Floor Than the Cloud

AI Is Changing the Economics of International Connectivity

Thu, 10 Sep 2026 00:00:00 +0000

AI Is Changing the Economics of International Connectivity

The Connected Campus: Why Student Experience Depends on Orchestration, Not More Systems

Tue, 08 Sep 2026 00:00:00 +0000

Student experience is shaped by the way systems, teams, data, knowledge and workflows work together across the institution. This article explains why orchestration is becoming essential to reducing fragmentation and creating more connected, consistent student journeys.

The Connected Patient Journey: Why Healthcare Experience Depends on Orchestration, Not More Systems

Tue, 08 Sep 2026 00:00:00 +0000

Patient experience often spans multiple systems, teams, channels and moments of care. This article explains why healthcare organisations need better orchestration across data, knowledge, workflows, AI and human support to create more connected patient journeys.

The Shift from Reactive Support to Proactive Student Engagement

Tue, 01 Sep 2026 00:00:00 +0000

Students increasingly expect timely, personalised and connected support across the full higher education journey. This article explores how proactive engagement can help institutions identify friction earlier, improve student experience and support better enrolment, retention and satisfaction outcomes.

Why Healthcare Needs to Move from Reactive Service to Proactive Patient Engagement

Fri, 28 Aug 2026 00:00:00 +0000

Patients increasingly expect timely, personalised and connected support across the care journey. This article explores how proactive engagement can help healthcare organisations reduce friction, support appointment adherence and guide patients before small issues become larger barriers.

What Patient Interactions Can Tell Us About Access, Risk and Experience

Fri, 28 Aug 2026 00:00:00 +0000

Every patient interaction can reveal signals about access, effort, satisfaction and risk. This article explores how interaction insight can help healthcare organisations identify friction earlier, improve service design and turn patient signals into timely action.

The Retail Cybersecurity Visibility Gap: When More Security Tools Don’t Mean More Security

Tue, 25 Aug 2026 00:00:00 +0000

Turn security data into clearer threat visibility and faster response.

Auracast™ and the Future of Accessible Public Transport Audio

Tue, 25 Aug 2026 00:00:00 +0000

Auracast™ trials point to a scalable, more inclusive future for transport audio.

When Every Minute Matters: Why Clinical Communication Has Become a Strategic Healthcare Priority

Tue, 25 Aug 2026 00:00:00 +0000

Clinical communication is shifting from background infrastructure to a strategic healthcare priority.

Customers See One Retailer: Closing the Gaps Between Stores and Digital Channels

Sun, 23 Aug 2026 00:00:00 +0000

Give store and customer-service teams clearer paths to the information and support they need.

When Store Systems Fail, Staff Become the Workaround

Fri, 21 Aug 2026 00:00:00 +0000

Keep store operations connected and make network performance more visible across your retail estate.

From Store-Level Security to Network-Level Risk: The Shift Retailers Haven’t Made

Tue, 04 Aug 2026 00:00:00 +0000

Offenders don’t operate location by location - they move across networks, often exploiting gaps between stores.

The Repeat Offender Problem: Why Retail Security is Structurally Broken

Sun, 02 Aug 2026 00:00:00 +0000

In Australia, a relatively small group of repeat offenders is responsible for a disproportionate share of incidents. Some studies suggest that the top 10% of offenders account for around 60% of retail crime activity.

Why Contact Centres Need Orchestration, Not More Point Solutions

Tue, 21 Jul 2026 00:00:00 +0000

Many contact centres have added digital tools over time, yet customer and employee experiences can still feel fragmented. This article explains why orchestration across channels, data, workflows, knowledge, AI and people is becoming essential to delivering more connected, efficient and intelligent service.

How AI Agents and Human Agents Work Better Together

Tue, 14 Jul 2026 00:00:00 +0000

AI is changing the role of the human service agent, but it does not remove the need for judgement, empathy and expertise. This article explores how AI agents and human teams can work together to reduce repetitive effort, improve handovers and create better outcomes for customers and employees.