Service Desk

 

Service Desk

An IT department that saves you money

Centralised single point of contact for customer initiated ICT service requests, incidents & problems.

An IT department that can save you money

A consistent, quality driven service desk is vital to an organisation’s ICT environment. For most customers, end-user interaction with NEC begins at the service desk.

It’s therefore critical that this interaction is handled efficiently and effectively, while delivering exceptional customer experience.

NEC Service Desk is an ITIL aligned service management solution that provides your organisation with a single point of contact for all incidents or service requests covered under service contracts from NEC.

Our Service Desk can be rapidly deployed, is location independent and can satisfy requirements regarding where services are to be delivered or located from. 

The benefits for business are vast and include consistently higher customer service levels from dedicated experts, clearer communication and incident reporting as well as reduced IT costs. 

Brochure - Service Desk

Single point of contact

LOCATION INDEPENDENT

Scalable / Rapid Deployment

Managed by experts

Control costs

Priced per ticket raised

A flexible, budget friendly IT solution

Engaging NEC Service Desk to handle your organisation’s ICT needs is a masterstroke. In addition to reducing your IT budget and improving customer service, NEC Service Desk gives your business a single point of contact for all required IT support. And that contact can be multi-channel via chat, email, voice contact and IT Service Management (ITSM) portal.

Our Service Desk teams can be rapidly located anywhere including NEC and Client locations and from ‘home offices’ providing resource supplementation and support for customers that demand in region (State or Territory) located and resourced services. Being a utility-based model, it is more budget friendly too. Pricing is based on the number of tickets (jobs) raised each month, ensuring you only pay for what you use.

Equipment not NEC? Not a problem.

Being vendor agnostic, our service team can provide assistance for most equipment types, brands and manufacturers – not just NEC.

Outsourcing your IT might seem like a major step, but the evidence is clear. Like the thousands of organisations who currently call on our Service Desk staff daily, your workforce will enjoy faster responses to their IT requests, outstanding customer service with every interaction and reduced operational costs over the life of the agreement.

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