Case Study


Lutheran Aged Care

Lutheran Aged Care

Lutheran Aged Care (LAC) opened their first facility in 1960 in Albury, NSW They have since grown to support more than 450 people across their residential sites and in-home care. LAC comprises a team of 350 staff with 100 additional volunteers providing support.

Their residential care facilities include:

  • Dellacourt, 122-beds for health decline, dementia and respite
  • Yallaroo, 60 beds for health decline, dementia and respite
  • Emily Gardens, 30 beds for general and special care.

LAC also has two retirement villages: Pemberton View Retirement Village (35 residences) and Nicholson Park Village (17 residences). These retirement villages comprise both two and three-bedroom houses.

As at 30 June 2019, the occupancy rate across LAC’s three residential facilities was 96.7%, above the industry average of 94.4% (LAC Annual Report 2019). The organisation’s strong financial position allowed it to reinvest $1.2m back into the improvement of facilities (LAC Annual Report 2019).

In providing aged care services, LAC is mindful of industry scrutiny, new regulatory standards, the necessity of prudent financial management and rising customer expectations ofboth residents and their support networks. The delivery of quality care is essential to remaining competitive in the industry.