NEC Australia
Skip to Content (Press Enter) Skip to Main Navigation
  • Industries

    Industries

    • Aviation
      AVIATION

      Touchless touchpoints

      A seamless customer journey from curb to gate.

      Watch video
    • Defence
      DEFENCE

      Securing our borders

      See NEC present at the Australian Army Quantum Technology Challenge.

      Watch video
    • Education
      EDUCATION

      Customer success

      NEC helped RMIT market themselves with a massive dual-sided LED outdoor screen that delivers dynamic content.

      Learn more
    • Entertainment Venues and Stadiums
      ENTERTAINMENT VENUES AND STADIUMS

      Partnership Announcement

      NEC Australia To Light Up Sydney Football Stadium

      Learn more
    • Government and Public Administration
      GOVERNMENT AND PUBLIC ADMINISTRATION

      WorkZone: Case Management as a Service

      WorkZone helped Denmark become #1 eGovernment in Europe. It's now available in Australia from NEC.

      Watch video
    • Health
      HEALTH

      Customer success

      Integrated communications and display networks are the backbone to contemporary care at Blacktown Hospital.

      See the results
    • Justice and Corrections
      JUSTICE AND CORRECTIONS

      Customer success

      NEC's Inmate Services Platform helps Correctional Centre Operators to safeguard society and reduce reoffending.

      See the results
    • Law Enforcement and Triple Zero
      LAW ENFORCEMENT AND TRIPLE ZERO

      Customer success

      NEC led a complete refresh of a State Law Enforcement agency’s outdated WAN and LAN.

      See the results
    • Transportation
      • Bus Solutions
        TRANSPORTATION

        Bus Solutions

        Revolutionise the way your buses get from A to B.

        Watch video
      • NEC Mobility Platform
      TRANSPORTATION

      The transport future

      Our smart transport solutions are changing the way we think, plan and undertake our journeys.

      Watch video
    AVIATION

    Touchless touchpoints

    A seamless customer journey from curb to gate.

    Watch video
  • Solutions

    Solutions and Services

    • Biometrics and Digital Identity

      Biometrics and Digital Identity

      • Customer Experience
      • Digital ID
      • Public Safety and Secuity
      BIOMETRICS AND DIGITAL IDENTITY

      Touchless touchpoints

      See how NEC is creating a seamless customer journey at airports from curb to gate.

    • Contact Centre and CX

      Contact Centre and CX

      • Conversational AI Creative Virtual
      • CX Plus Cloud Contact Centre NICE
      • Knowledge Management livepro
      • UCB Contact Centre Enghouse Interactive
      • UNIVERGE BLUE NEC
      CONTACT CENTRE AND CX

      Knowledge Management

      Find answers fast for confident employees and happier customers. Request a demo today!

      Request a demo
    • Data and Applications

      Data and Applications

      • Data and Analytics
      • Managed Application Support
      • Managed Microsoft Dynamics 365 CRM
      • Managed Microsoft Office 365
      • Managed Microsoft Teams Calling
      • Process Improvement and Automation
      • Digital Government Solutions
      DATA AND APPLICATIONS

      WorkZone: Case Management as a Service

      WorkZone helped Denmark become #1 eGovernment in Europe. It's now available in Australia from NEC.

      Watch video
    • Hybrid Cloud

      Hybrid Cloud

      • Cloud Transformation
      • Cloud Wellbeing
      • Modern CloudOps
      HYBRID CLOUD

      NEC Cloud Transformation

      Map your cloud journey from risks to workloads.

      Learn more
    • Professional Services

      Professional Services

      • Application Services
      • Cloud Services
      • Data and AI
      • Resource Augmentation
      PROFESSIONAL SERVICES

      Access NEC’s technical SMEs

      Specialist and certified resourcing tailored to fit your needs without the overhead commitments

      Learn more
    • Quantum Computing
      • Cloud Platform
      • Quantum Consultancy
      QUANTUM COMPUTING

      Quantum Consultancy

      Leverage our expertise to deliver optimised quantum solutions to your business challenges.

      Learn more
    • Secure Networks

      Secure Networks

      End-to-end capability: network design, installation, training, maintenance and support.

      • Audit and Assessment Services

        Ensuring your networks are robust, compliant, and optimally configured.

        • Network Audits
        • Network Design and Architecture
        • Wireless Surveys
      • Consulting Services

        Ensuring your infrastructure is performing at its best.

        • 5G and Wi-Fi Convergence
        • End-User and Application Performance Management
        • IT and OT Convergence
        • SASE Migration
        • Traditional Networking to Software-Defined Networking
        • Traditional WAN to SD-WAN Migration
      • Managed Services

        Flexible solutions that can adapt to your changing business needs.

        • Network as a Service (NaaS)
        • Secure Access Service Edge (SASE)
        • Secure SD-WAN
        • Security Device Management
        • SIEM + XDR
        • Wi-Fi and Mobility
        • Zero Trust Network Access (ZTNA)
      SECURE NETWORKS

      Secure Access Service Edge (SASE)

      Secure and reliable access to your corporate network and enterprise applications at any time, from any place.

      Learn more
    • Service Management

      Service Management

      Unifying services and technology for seamless operations, exceptional user experiences, and continuous innovation.

      • IT Service Management (ITSM)
      • Service Integration and Management (SIAM)
      SERVICE MANAGEMENT

      Service Integration and Management (SIAM)

      Streamlining service providers for seamless innovation and operational excellence.

      Learn more
    • Technology Advisory Services

      Technology Advisory Services

      • Business Case Development
      • Infrastructure Optimisation
      • Modern Operating Model
      • Security and Resilience
      • Solution Architecture
      • Strategy and Roadmap
      • Technology Modernisation
      • Vendor Selection
      QUANTUM COMPUTING

      Quantum Consultancy

      Leverage our expertise to deliver optimised quantum solutions to your business challenges.

      Learn more
    • Unified Communications

      Unified Communications

      • Cloud
      • Communications Platforms
      • Desk Phones
      • Desktop and Mobile Clients
      • IP DECT Wireless
      • Maintenance and Support Services (NECare)
      • Messaging and Conferencing
      UNIFIED COMMUNICATIONS

      UNIVERGE BLUE

      Video. Phone. Messaging. Bringing it all together. 

      Become a partner
    CYBER SECURITY

    Managed SIEM + XDR

    A smarter approach to threat detection and incident response. 

    Learn more
  • Insights

    Insights

    • Blog
      BLOG

      Smart Transportation

      See how these companies are embracing inclusive transport.

      Read blog
    • Creating Value

      Creating Value

      • The Series New
      • Women in Tech
      CREATING VALUE SERIES

      Hosted by Dylan Alcott AO

      How leaders, innovators and change makers create value. 

      Watch Sir Peter Cosgrove video
    • Customer Success 
    • Events
    • Media
      MEDIA

      Quantum Technology Services

      NEC and D-Wave introduce new quantum offerings to Australian market.

      Read media release
    • Podcasts

      Featured Podcast

      Women Who Move Nations - Veronica Davis

      Listen to more podcasts

    • Videos
      CREATING VALUE SERIES

      Hosted by Dylan Alcott AO

      How leaders, innovators and change makers create value.

      Watch videos
    • Webinars
      WEBINAR

      Creating equitable and inclusive transport

      How transport authorities and operators are designing their services today to address the accessibility gap.

      Watch webinar
    • Whitepapers and Reports
      REPORT

      BIOMETRICS AND DIGITAL IDENTITY

      Frost Radar: Biometric Authentication Solutions 2022 - NEC #1

      Download report
    CUSTOMER SUCCESS

    Smart Transportation Case Study

    Real-time arrival information elevates passenger experience.

    Learn more
  • About

    About

    • NEC Australia 

      NEC Australia

      • Contact
      • Leadership
      • Profile
      • Subscribe
    • NEC Global
    • Responsible Business

      Responsible Business

      • Corporate Social Responsibility
      • Diversity
      • Indigenous Community
      • Sustainability Development Goals
    ABOUT

    NEC Australia

    We bring humanity and world-class technology closer to create a more connected future.

    Watch video
  • Partners

    Partners

    • Ambassador
      AMBASSADOR

      Dylan Alcott

      NEC Australia congratulates our ambassador, Dylan Alcott on being named Australian of the Year 2022.

      Watch video
    • Channel Partners

      Channel Partners

      • Unified Communications
        UNIFIED COMMUNICATIONS

        UNIVERGE BLUE

        Video. Phone. Messaging. Bringing it all together. 

        Become a partner
      CHANNEL PARTNERS

      Unified Communications

      Our channel partners have the local market expertise to deliver the flexible, integrated solutions you need.

      Find your nearest reseller
    • Corporate Partners

      Corporate Partners

      • Essendon Football Club
      • Invictus Australia
      • Melbourne Storm
      • National Gallery of Victoria
      • Sound West
      • Sydney Living Museums
      • Sydney Swans
      • Venues NSW
      • West HQ
      CORPORATE PARTNERS

      Sydney Living Museums

      NEC is proud to be Principal Partner of Boundary Conditions Hyde Park Barracks annual art commission.

      Learn more
    • Industry Partners
      INDUSTRY PARTNERS

      Established and emerging ICT brands

      NEC works with the world’s leading technology and service providers to develop the best solutions for your business.

      Learn more
    CORPORATE PARTNERS

    Sydney Living Museums

    NEC is proud to be Principal Partner of Boundary Conditions Hyde Park Barracks annual art commission.

    Learn more
  • Careers

    Careers

    • I’m NEC
    • Join the Team
    • FAQs
    CAREERS

    Become part of the team!

    Use your passion and build your career with NEC.

    Watch video
  • Contact us
  • عربي
  • 中國人
  • Français
  • हिन्दी
  • 日本
  • Português
  • Español
Search
I:Delight
  • Overview
  • Capabilities
  • Insights
  • Customers
  • Solutions
  • Partners
  • Ask an expert

Digital Identity Management Platform

Digital Identity Management Platform

Streamlining physical and digital identities to revolutionise customer experience

Watch video
  1. Home
  2. Solutions
  3. Biometrics and Digital Identity
  4. I:Delight

Did you know?

1st

Fully biometric curb-to-gate airport terminal with Delta Airlines at Atlanta International Airport

1st

National biometric traveller verification service with U.S. Customs and Border Protection

1st

Airline alliance biometric service with Star Alliance, which uses ICAO Digital Travel Credentials Type 1

Overview

I:Delight

NEC I:Delight has revolutionised and personalised the travel experience from curb to gate. For passengers who opt-in, the application creates a secure biometric-enabled Digital ID to check-in for their flight and drop luggage, go through security, access lounges, shop at retail stores and board the plane simply by showing their face masks included. The self-enrollment process is intuitive, and travellers maintain their autonomy by knowing with whom their data is being shared.

Powered by industry-leading contactless biometric solutions that make touchpoints touchless, NEC I:Delight shapes personalised experiences that are safe, secure and hygienic while being seamlessly enjoyable.

A secure and proven identity management platform.

I:Delight Watch video
Why NEC? Watch video

Why NEC?

NEC is at the forefront of providing seamless, secure and efficient solutions across the globe to ultimately deliver an enhanced travel experience.

NEC have not recently entered the digital identity market; we are a genuine pioneer who ‘created’ this market. Whilst many new competitors have a track record that spans a handful of years, we have been doing biometrics since the 70’s. Our longer standing competitors have gone through various mergers, rebrands, etc. NEC has stood firm as the world leader for 5 decades. It is not just face, our experience also covers fingerprint, iris and more recently voice and acoustic recognition, the key attributes that constitute a digital Identity. We are using pioneering AI technology backed up with decades of experience to lead the world.

Leading edge technology creating social value.

Capabilities

Accuracy

Rated most accurate finger, face, and iris biometric matching algorithms.

COTS

Uses commercial industry-standard hardware and software.

Interoperability

with existing technology at airports and Mobile SDK for iOS and Android apps.

Safety

for travellers and employees alike, verifying identity with face masks on.

Scalability

Expand capabilities, including beyond the airport to car rental and hotels.

Efficiency

Process passengers faster with fewer touches and interactions.

Privacy

Passengers can choose to opt-in and use their Digital IDs.

Local

NEC has been operating in Australia since 1969.

Use Cases

Healthcare

Ensuring that healthcare facilities are safe and secure environments for patients, staff and visitors alike is of utmost importance. That requires that the best quality of care is provided for patients and reducing the chances of infectious diseases spreading.

NEC I:Delight has enabled seamless and streamlined processes within healthcare facilities while leveraging on contactless technologies such as face or iris detection, ensuring that doctors and nurses make every second count in the event of an emergency or outbreak.

Healthcare
Retail and Hospitality

Retail and Hospitality

No matter what reason we’re traveling for, the modern consumer demands a highly personalised experience that is secure and smooth. This encompasses the entire retail and hospitality experience, from our hotel check-in to our e-commerce and brick-and-mortar store shopping.

Utilising facial recognition technology, NEC I:Delight enables a seamless experience for all. Hotel check-ins no longer require an arduous check-in process – just a scan of one’s face and their room is ready. Shoppers can also get personalised experiences in stores, from greetings to recommendations, and use their face to perform transactions, making full use of their shopping experience and saving valuable time.

Financial Services

Banks and financial institutions worldwide are embracing the rapid digitisation of their services as consumers expect their financial services to be available, anywhere and from every device. This growing appetite for digital-first banking creates the need to adopt flexible methods of authentication beyond the username and password that remain secure and seamless.

NEC I:Delight utilizes biometric authentication and facial recognition technologies to pioneer smooth and accurate identity verification solutions in the banking sector to optimise the customer experience on digital platforms. It also plays an active role in protecting customer information by creating a secure mobile banking experience while detecting and deterring fraudulent banking activity.

Financial Services
Corporate Buildings

Corporate Buildings

Today's fast-paced business environment demands high-performance organisations where employees can act quickly and function effectively. This requires adaptive solutions that free workers from conventional constraints and enable them to achieve a new level in responsiveness.

NEC I:Delight empowers employees within these commercial spaces, allowing them to work and move smarter. The I:Delight platform also drives seamless integration between various touchpoints within the building, such as endpoint devices, meeting spaces and retail outlets.

Transportation

Transportation systems need not only be secure and safe, but also convenient and comfortable. NEC I:Delight seamlessly links all modes of modern transportation - from planes, trains, buses, and cars - to new forms of mobility in a simple and user-friendly

NEC sees smart transportation as a gateway not just to create smoother and more efficient experiences, but as a means to increase overall accessibility and connectivity of cities, increasing revenues for transport operators while contributing to thriving local communities and economic activity.

Transportation
Sports and Entertainment

Sports and Entertainment

If you ever went to an area to watch your favourite football team perform or spent the day at a theme park, you know that small inconveniences such as ticket problems to gridlock at concession stands add up to a major headache that sours the fan experience.

NEC I:Delight creates a frictionless and contactless experience at every touchpoint, from using face recognition to enter a venue to providing the option of card-less and cashless purchases across every store. This enables more convenient interactions, reduces wait times and ultimately enhances the overall fan experience.

Insights

Reopening venues safely and securely: The case for new customer experiences

Read blog >

The touchless experience - making life simpler and safer

Read blog >

Is facial recognition an option as we look for coronavirus answers?

Read blog >

More insights

Customers

Star Alliance

See how NEC helped Star Alliance, the world’s largest airline alliance, complete development of an interoperable biometric identity and identification platform, resulting in significantly improved travel experience for their frequent flyer programme customers.

Watch video
Star Alliance

Delta Airlines

See how NEC’s Digital ID platform helped Delta Airlines to open the USA’s first biometric airport terminal in Atlanta, where your face alone serves as your boarding pass. Passengers utilise the technology from curb to gate.

Watch video
Delta Airlines

Narita International Airport

See how NEC helped Narita International Airport to deliver a touchless customer experience. Passengers can experience ''Face Express'', a seamless boarding process utilising NEC's face recognition technology.

Watch video
narita-airport-customers-header-half-nec-001.jpg

More success stories

Solutions

NeoFace eGate

Frictionless boarding solution to reduce wait times

NeoFace Express

Rapid access identity verification for high traffic environments

NEC ID

Cloud-based biometric authentication solution

NeoFace Welcome

Secure, efficient and personalised access management

Partners

Microsoft Gold PartnerAWS Partner

More partners

Accurate facial recognition unlocks customer service opportunities. Ask an expert

Be updated with our insights

Subscribe to email communications.

Subscribe

Connect with our experts

Looking for tailored solutions? We’re here to help.

Connect

Get product support

Find manuals, downloads, and warranty information.

Support

  • Industries
    • Aviation
    • Defence
    • Education
    • Entertainment Venues and Stadiums
    • Government and Public Administration
    • Health
    • Justice and Corrections
    • Law Enforcement and Triple Zero
    • Transportation
  • Solutions
    • Biometrics and Digital Identity
    • Contact Centre and CX
    • Data and Applications
    • Hybrid Cloud
    • Professional Services
    • Quantum Computing
    • Secure Networks
    • Service Management
    • Technology Advisory Services
    • Unified Communications
  • Insights
    • Blog
    • Creating Value
    • Customer Success 
    • Events
    • Media
    • Podcasts
    • Videos
    • Webinars
    • Whitepapers and Reports
  • About
    • NEC Australia 
    • NEC Global
    • Responsible Business
  • Partners
    • Ambassador
    • Channel Partners
    • Corporate Partners
    • Industry Partners
  • Careers
    • I’m NEC
    • Join the Team
    • FAQs
  • Contact us

Privacy | Terms | Business Terms | Procurement | Security | Compliance | Support | Sitemap
© 2022 NEC Australia Pty Ltd. All Rights Reserved. ACN: 001 217 527 ABN: 86 001 217 527