Did you know?
90%
90% of CX leaders say UC capabilities are essential for delivering better service
3x
Organisations using AI-driven engagement report 3x faster response times
80%
80% of consumers expect consistent experiences across every service channel
Overview
Contact Centre and CX
NEC has a long track record of enabling secure and reliable customer engagement for enterprises and government.
From cloud contact centres to AI-driven self-service, we integrate platforms that bring together voice, digital channels, and knowledge management.
We focus first on your business needs, then design and integrate the right mix of platforms into a single managed service.
NEC brings the heritage of a systems integrator and a consultative, vendor-neutral approach, ensuring solutions are tailored to each organisation’s unique requirements — not a one-size-fits-all model.
Integrating people, platforms, and intelligence to deliver better customer experiences.
