Conversational AI (also referred to as chatbots or virtual agents) are increasingly being utilised by organisations to improve their support experience, reduce costs, increase sales and build brand loyalty.
When it comes to developing and implementing this technology in the customer and employee experience space, there are some common goals: high accuracy in recognition, low levels of maintenance, and freedom from the fear that irrelevant, unsanctioned or inaccurate content will be delivered.
NEC’s Conversational AI (CAI) is powered by Creative Virtual, who are recognised by Frost & Sullivan as a world leader in virtual agent, chatbot, and live chat solutions.
The solution adopts a hybrid approach that brings together humans and artificial intelligence (AI), allowing the chatbot or virtual agent to continually improve based on the way it is being used while also enabling organisations to maintain control over the reliability of responses.
Conversations across touchpoints in a seamless, personalised way.