Customers want more, and creating unforgettable customer experiences is key to small business success. Unified Communications for Business (UCB) offers a single solution to help you elevate your customer service.
A modular system, NEC’s UCB offering provides a contact centre, reception call handling, self-service, call and screen recording and unified communications solution - in one powerful, user-friendly package.
Integrating easily with existing communications platforms, NEC’s UCB solution includes built-in metrics and real-time reporting. With one system, improve the customer experience, boost business performance and support contact centre staff, wherever they are working.
Exceptional customer service, every time.
NEC has been at the forefront of communications in Australia for over 50 years. Suitable for SMB, enterprise and government customers, deploy our tailored UCB solutions on-premise, via the cloud or in a hybrid combination.
Servicing 30,000+ contact centre seats, NEC delivers contact centre solutions for over 800 Australian businesses. From out-of-the-box to fully customised solutions, we deliver leading technology plus fail-safe security and availability - every time.
Partnering with market leaders, NEC supplies headsets and information displays right through to more complex speech, call recording and analytics solutions. Whatever your contact centre needs, NEC Australia is here to support you.
Access world-leading technology with an Australian partner.
Easily add on CX modules as your business grows.
Measure KPIs and performance in real-time.
One system with everything you need for CX.
Designed to integrate with existing systems.
Perpetual licensing or subscription licensing options.
Our adaptable design will accommodate up to 500 agents.
See how we delivered a contemporary integrated IP communications platform for Lotterywest to manage 1,100 weekly calls and spikes during high traffic events.
Brad May, Senior Manager, Customer Services and Operational Support, Lotterywest