Knowledge Management
NEC’s Knowledge Management, powered by livepro, is an easy-to-use system that helps employees find answers – fast. Employees can work smarter and serve customers efficiently with minimal knowledge training.
NEC Knowledge Management uses a simple API to deliver knowledge across digital channels including phone, email, front counter, website, self-service or live chat. Employees are confident, compliance risks are minimised, and efficiencies occur across training time, AHT reduction and elimination of errors.
Give your employees the tools they need to meet customer expectations — and see the positive effect on morale, retention, and productivity.
Resolve customer issues in record time.