of millennial customers change providers after one poor customer experience
of companies with a knowledge management system report increased sales
of organisations estimate effective knowledge management boosts productivity by 10-40%
Source: Zing Tree. Document 360
NEC’s Knowledge Management, powered by livepro, is an easy-to-use system that helps employees find answers – fast. Employees can work smarter and serve customers efficiently with minimal knowledge training.
NEC Knowledge Management uses a simple API to deliver knowledge across digital channels including phone, email, front counter, website, self-service or live chat. Employees are confident, compliance risks are minimised, and efficiencies occur across training time, AHT reduction and elimination of errors.
Give your employees the tools they need to meet customer expectations — and see the positive effect on morale, retention, and productivity.
Resolve customer issues in record time.
As part of a local history spanning 50 years, NEC has been building, installing, monitoring and managing customer experience platforms for Australian customers for 25+ years.
From out-of-the-box to fully customised solutions, we’ve delivered contact centre management solutions to over 800 Australian businesses and service 13,000+ contact centre seats.
NEC Knowledge Management is designed so self-service customers, your contact centre, and your business units deliver consistent answers that build trust.
Talk to the NEC experts for support on your knowledge management digital journey.
The right answer, every time.
Secure, reliable and scalable AWS available on any internet-enabled device.
Powerful search and navigation deliver the right answers – fast.
Set role-based permissions to lock down access.
Use APIs to serve knowledge via websites, chat, CRM and omni-channel solutions.
Empower employees to contribute to ongoing updates of knowledge.
Control who, what and where authors can contribute.
Understand how knowledge is used and identify training gaps.
Help staff be more productive more quickly.
The contact centre explosion – why knowledge management is so crucial
How a single source of truth works outside your contact centre
How does your EX measure up to your CX?
See how livepro helped OnePath build a standardised knowledge base structure with unified, step-by-step processes to improve customer satisfaction and retention.
See how Australia’s leading medical defence and indemnity insurance organisation, Avant Mutual, engaged livepro to create a central knowledge system for contact centre staff.
