UCB Attendant

 

UCB Attendant

Boost efficiency and improve customer service

A cost-effective attendant console that boosts efficiency and improves customer service.

Optimise business performance

Businesses need a cost-effective attendant console that makes their workers more efficient while improving their customer service. NEC’s UCB Attendant was designed specifically to optimise business performance and boost a business’s standard of service.

It delivers a highly effective and easy to manage call handling platform, which can be flexibly extended with advanced functionalities and services.

Powerful call queuing, presence and directory features ensure calls are handled quickly and efficiently, and callers are transferred to the right available contact, first time.

The attendant operator console is the front door to your business, and the key to making a lasting first impression on your customers and partners.

At a glance

  • Certified with the best: NEC, Cisco and Microsoft Skype for Business
  • Synchronisation with existing directories ensures contact information is accurate
  • Presence status information improves transfer success and reduces voice mail
  • VIP calls and busy queues can be prioritised to meet service level requirements
  • Highly scalable, from one to thousands of consoles and support for multi-tenancy
  • Full range of deployment options – cloud, on-premise, hybrid

Unified Communications for Business

UCB Attendant is part of NEC’s Unified Communications for Business (UCB) - A fully modular solution with built-in metrics to improve customer experience and business performance.

It comprises a contact centre, reception call handling, call & screen recording, and unified communications – all of which are brilliantly streamlined into a single, integrated solution with a user-friendly interface.

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