CX Plus@home

Stay safe & available

 

CX Plus@Home

Move your Contact Centre agents home in 48 hours

Move your Contact Centre agents home in 48 hours

As companies and governments are increasingly asking employees to work from home due to the COVID-19 (coronavirus) outbreak, NEC is here to help.

To aid in your quick transition to a home-based work environment for your contact centre agents (min. 25 agents), we are offering CX Plus@Home – a no commitment no contract option to use CX Plus, our enterprise-grade cloud contact centre platform for 60 days up until 30th June 2020*.

Features

  • Up and running in 48 hours
  • 5GB active storage and 3 voice ports per agent
  • ACD & IVR
  • Voice & Screen Recording
  • Chat & Email
  • Quality Management Analytics
  • Performance Management
  • Workforce Management

Keep Employees Safe

Minimise the risk of your employees becoming infected. CX Plus provides full WFH (Work From Home) support. All you need is a computer and access to the Internet.

Shift Work Across Locations

CX Plus supports contact centres and WFH agents in over 100 countries in a single software instance, allowing a global queue and high-quality, low latency voice service.

Move Fast to Support Customers

To continue serving customers contact centre software must have elastic scalability and rapid changes to contact flows, IVR dialogs, and other operational processes.

Ensure Service Reliability

Guaranteed 99.99% uptime and global redundancy so customers are always able to reach the contact centre even in the event of network or voice service outages.

Simply fill out the form and a dedicated contact centre specialist will contact you to get started. Let us help you keep your agents safe and quickly ensure continuity of service to your customers during this potentially disruptive time.

*Nominal one-time activation fee applies. Offer valid until 30th June 2020.
Achieving Excellence in CX in Challenging Times

Achieving Excellence in CX in Challenging Times

Contact centres are under immense pressure to re-look at their operations on a daily basis. This gets further heightened in challenges times like we are facing now. The need for agility in a contact centre has become especially important in recent weeks and will drive a greater adoption of the cloud model.

NEC’s partner, NICE InContact, along with leading research firm, Ecosystm explore how contact centres can leverage technologies to solve their day-to-day problems.

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