Digitising Field Operations
Job Role
Field Services Manager
Challenge
Technicians relied on paper-based processes with no real-time updates from the field, leading to delays in fault detection and rectification.
Solution
A mobile-first workforce management platform with integration to the central asset system, enabling digital forms, job tracking, and live updates.
Outcome
Faster fault resolution, improved data accuracy, and greater visibility into asset performance across the network.
Modernising Legacy Infrastructure
Job Role
CIO
Challenge
Outdated on-premises infrastructure limited performance, scalability, and the ability to support predictive analytics for maintenance planning.
Solution
A hybrid cloud platform was deployed with scalable compute and storage resources, supporting modern analytics tools and operational platforms.
Outcome
Enhanced data insights for predictive maintenance, reduced IT operating costs, and improved reliability across distributed energy assets.
Reducing Cyber Risk
Job Role
Security Lead
Challenge
Critical OT infrastructure lacked segmentation and was vulnerable to lateral threats across substations and control systems.
Solution
A Zero Trust security architecture was implemented, including OT network segmentation, endpoint monitoring, and incident response planning.
Outcome
Improved cyber maturity, reduced attack surface, and better alignment with SOCI Act obligations.
Enhancing Customer Engagement
Job Role
Customer Experience Manager
Challenge
Customers experienced long wait times and inconsistent information across phone, email, and web queries — particularly during outage events.
Solution
An omnichannel contact centre platform was deployed with integrated knowledge management and AI-powered chat support for automated responses and service status updates.
Outcome
Reduced call volumes during high-demand periods, improved customer satisfaction, and increased first-contact resolution rates across digital and voice channels.
Meeting Compliance Requirements
Job Role
Regulatory and Compliance Officer
Challenge
Manual reporting processes across treatment plants were time-consuming and prone to errors, creating risks during audits and regulatory reviews.
Solution
A service management platform integrated with operational systems to automate incident logging, asset tracking, and audit trail generation.
Outcome
Improved accuracy and efficiency in regulatory reporting, faster response to compliance events, and stronger alignment with environmental and safety obligations.
Gaining Operational Visibility
Job Role
SCADA and Network Operations Lead
Challenge
Lack of visibility across remote substations made it difficult to detect early faults or performance issues, increasing the risk of unplanned outages.
Solution
A secure network architecture with edge monitoring and SD-WAN connectivity to support real-time telemetry and remote access.
Outcome
Faster fault detection, improved reliability of service, and reduced travel and inspection costs through remote monitoring capabilities.
