A four year program of work, called Water Online, was instigated to deliver improved efficiencies with the introduction of customer self-services and streamlined automation. It was also to have the flexibility to deliver new capabilities as required by future demand. The Customer Portal is the access point for customers transforming the Department's labour-intensive, paper based systems with a user friendly, e-business access point for stakeholders to interact with the Department over water licensing and land use planning functions.
Challenges
- Transition from paper to automation
- Online program to deliver improved efficiencies, customer self-services
- Flexibility to deliver new capabilities to meet increasing service demand
See the results
