The ACT Government is bringing Canberra’s public transport network into the future with the delivery of a new ticketing system MyWay+.

This new system is now progressively 'learning' our public transport network as four new electric ‘demonstration buses’ hit the road with new equipment installed.

“The installation of new equipment and the demonstration buses on the road is a key milestone for the MyWay+ project,” said Minister for Transport Chris Steel.

“It will allow our bus drivers to understand the MyWay+ functions and support the technology to 'learn' our public transport network by collecting geo-location data.

“MyWay+ will provide journey planning, real-time passenger information and it will include simple ticketing options such as being able to tap on and off on your phone, smart watches and debit or credit card."

It is anticipated that MyWay+ will commence full operations in November of this year. A critical milestone in the implementation of the new system is expected to take place at the start of October when the physical installation of new equipment occurs across the Transport Canberra network and fleet.

“This includes hardware like validators, driver consoles and ticket vending machines at light rail stations and major interchanges," said Minister Steel.

“Throughout this installation phase during October and November no fares will be collected from passengers to allow a seamless switchover to the new service expected for full launch in November.”

Canberrans who have a demonstration bus arrive at their stop for their regular service will be able to enjoy a free ride with no need to tap on and off with their existing MyWay card.

“As we prepare for the MyWay+ switchover later in the year, Canberrans should continue using their existing MyWay cards for bus and light rail services,” said Minister Steel.

“I also urge them to register their existing MyWay card if they have not already done so to assist in balance transfers and refunds when the new system comes online.

“The switch to MyWay+ has many components so we will work closely with the community and a range of stakeholder groups to ensure a seamless transition.

“The introduction of MyWay+, combined with a significantly expanded electric bus fleet, will transform public transport in Canberra and make it an even more attractive choice for commuters.”

Key features of MyWay+ include:

Simple payment options

1. Tap on and off bus or light rail using debit cards, credit cards or devices such as phones and smart watches.
2. Manage travel, concession and payment details through a secure account.
3. Ability to still purchase paper tickets from ticket vending machines as well as physical MyWay+ cards from a greater number of retail agents across Canberra.

Real-time passenger information

1. Find accurate and reliable information on each bus and light rail service.
2. Subscribe to personalised messages and alerts such as service delays.
3. View real time information online or through a mobile app.

Journey planning

1. Plan a journey across buses, light rail, cycling, walking, and in the future, e-scooters, rideshare and taxi.
2. Check accessibility options at stops, stations, paths and walkways.
3. Future tailored journeys based on cost, duration, carbon footprint and walking distance.

Regular updates on the transition process to the new MyWay+ system, including balance transfers and refunds, will be provided by Transport Canberra in the coming months.

For more information, visit transport.act.gov.au/mywayplus

Quote from Mark Messenger, Head of Smart Transport ANZ / Global Centre of Excellence Lead “NEC is excited to be working with Transport Canberra and the ACT Government in introducing the MyWay+ system, which will help to significantly improve the public transport experience in Canberra.

"At NEC, we are committed to developing solutions that enhance the citizen experience and improve accessibility of public transport for all members of society.

"This aligns strongly with Transport Canberra's focus on customer satisfaction and inclusivity, and together we feel we are poised to deliver a solution that will set the standard for exceptional customer experiences.”

Media contact/s:
Michael Inman
0415 955 078
michael.inman@act.gov.au