Trading fear for freedom: cloud migration

Enterprises are mid-swing in moving their IT needs from on-premises to Cloud. Most customer relationship management systems (CRMs) have already made the transition, productivity platforms such as Microsoft Office 365 and G Suite are rocketing along, and CIOs are now turning their attention to a more complex element of their portfolio, the contact centre.

A key opportunity when moving complex, resource-intensive operations to the Cloud is freedom from hardware.

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