Emergency Services


Supporting Australia’s emergency services agencies

It is vital that Australia’s emergency service agencies are equipped to respond to public emergencies, efficiently, securely and reliably to ensure society is safe and supported. With an extensive geographic footprint and local experience across Australia, NEC supports emergency services through ICT infrastructure managed services and market-leading biometric technology.

NEC has developed biometric technologies for more than 30 years and has solutions used by more than 1,000 customers in over 50 countries worldwide. NEC’s fingerprint and face recognition solutions are consistently recognised as the world’s fastest and most accurate in independent tests by the National Institute of Standards and Technology (NIST).

We’re always looking to innovate, support and develop solutions to improve our communities. Our ‘anything as a service’ model equips departments with the right technology solutions to meet the requirements and to help provide life savings services to the community. NEC delivers an enhanced customer experience for the public, ensuring emergency services are accessible 24/7.



NEC Service Desk is an ITIL aligned service management solution that provides a single point of contact for all incidents or service requests covered under service contracts from NEC.


We can offer transition and ongoing managed services in a fixed monthly OPEX expense, with add-on services to meet your specific needs.


More than 50 years’ local experience, and the global backing of NEC Corporation. This makes it one of the most trusted names in technology.


Single supplier interaction for all technology requirements including supply, design and implementation. This ensures that NEC is responsible for a complete solution.


We offer a broad range of security solutions and services, from consulting and integration through to managed security services and ‘as a service’ security services.


NEC’s facial recognition software is consistently recognised as the world’s fastest and most accurate in independent tests by NIST.


We are able to offer customers complete flexibility as a result of our modular approach, leveraging service-orientated design principles.


NEC works with the world’s leading technology and service providers to develop the best solutions for your business. We focus on best-of-breed from both established and emerging ICT brands.


NEC’s tailored and flexible solutions assist emergency service agencies to manage their ICT services. NEC drive greater efficiency and reliability to diminish interruptions for our customers as the transition of equipment and services progresses. NEC coordinates with various partners to assess sites, deliver and install equipment, manage introduction of new services and ensure continued success.

Managed Network

Control costs, increase budget predictability

Security Device Management

Drive operational excellence

Cyber Security

Know sooner. Act faster. Sleep easier.

Service Desk

An IT department that saves you money

Sora Hybrid Cloud

Seamless end-to-end hybrid cloud solutions delivered efficiently, securely and reliably.

Facial Recognition

What’s in a face? Everything.


Northern Territory Police Force

Northern Territory Police Force

Northern Territory Police Force

The Northern Territory Police Force sought a leading edge forensic facial recognition technology to fight crime and keep communities safer. Recognising NEC as a leader in adopting innovative technologies to enhance public safety, they deployed NEC’s NeoFace Reveal solution to deliver the outcomes they required.


  • Find a leading edge forensic facial recognition technology
  • Partner with a local-based R&D team to develop applications to meet specific operational requirements
  • Reduce the rate of unsolved crimes and keep communities safer

See the results

State Emergency Services Agency

State Emergency Services Agency

State Emergency Services Agency

NEC led a complete refresh of a key emergency service agency’s outdated and end-of-life communications network equipment, including the customer’s wide area network (WAN) and local area network (LAN), as part of NEC’s Network-as-a-Service offering.


  • End-of-life communications network
  • Reduced productivity and efficiency
  • Impact of COVID-19 shutdowns on delivery timelines
  • Accessibility, cost and safety issues

See the results

Edithvale Country Fire Authority


Edithvale Country Fire Authority

The project was future focused as a showcase for best practice emergency service provisioning and resourcing. A purpose-built Volunteer Business Hub and community co-working space was incorporated for Brigade meeting, administrative, training and community group use.


  • Fit for purpose display screens in critical emergency environment
  • Commercial grade, 24/7 continuous operation reliability
  • Pricing within fit-out budget

See the results


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