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      Integrated communications and display networks are the backbone to contemporary care at Blacktown Hospital.

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      NEC led a complete refresh of a State Law Enforcement agency’s outdated WAN and LAN.

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      WorkZone: Case Management as a Service

      WorkZone helped Denmark become #1 eGovernment in Europe. It's now available in Australia from NEC.

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      Frost Radar: Biometric Authentication Solutions 2022 - NEC #1

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    CUSTOMER SUCCESS

    Smart Transportation Case Study

    Real-time arrival information elevates passenger experience.

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      NEC Australia congratulates our ambassador, Dylan Alcott on being named Australian of the Year 2022.

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Microsoft Teams Calling
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  • Capabilities
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Webex Calling

Microsoft Teams Calling

Enterprise voice. In Microsoft Teams. Simplified.

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  1. Home
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  4. Microsoft Teams Calling

Did you know?

320m

Microsoft Teams now has over 320 million monthly active users worldwide.

20m

More than 20 million Teams Phone users already make PSTN calls directly from Teams.

30+

NEC has been a Microsoft partner in Australia for 30+ years, delivering trusted enterprise solutions.

Overview

Microsoft Teams Calling by NEC transforms Teams into a complete enterprise-grade phone system. Delivered as a managed service, it enables secure PSTN calling directly within Teams - without the complexity of carriers, SBCs, or on-premises hardware.

Organisations can replace fragmented PBXs and legacy telephony with minimal disruption. NEC’s proven transition approach and Bring Your Own Carrier (BYOC) option protect existing investments and allow migrations at the right pace.

Hosted from NEC’s geo-redundant Australian data centres with direct Microsoft peering, the service delivers resilient, high-quality voice backed by SLA-guaranteed uptime and 24×7 Australian-based support. Proactive monitoring and lifecycle management reduce IT burden and keep systems current.

For regulated sectors, optional compliance recording and audit logging safeguard sensitive communications. And with the ability to scale to 25,000+ users, Microsoft Teams Calling by NEC grows seamlessly with your business.

Enterprise voice. Delivered simply, securely, and at scale.

Microsoft Teams Calling by NEC
Why NEC? Watch video

Why NEC?

NEC combines global scale with deep local expertise, making us uniquely positioned to deliver Microsoft Teams Calling. With over 120 years of technology leadership and more than 50 years supporting Australian enterprises and government agencies, we bring a level of trust and capability few can match.

As a long-standing Microsoft partner - more than 30 years in Australia - NEC has proven expertise in deploying, integrating, and managing enterprise-grade communications. Our approach goes beyond simple enablement: we tailor solutions to each organisation’s environment, ensuring smooth migration, compliance assurance, and seamless integration with existing systems.

Unlike providers who deliver one-size-fits-all services, NEC takes a consultative, vendor-neutral approach. We align Teams Calling with your broader collaboration and ICT strategy, whether that means leveraging existing carriers, supporting hybrid estates, or scaling to thousands of users across multiple sites.

Technology that adapts to you, not the other way around.

Capabilities

Enterprise Voice

PSTN calling natively within Microsoft Teams.

Reduced IT Burden

NEC manages provisioning, monitoring, updates, and lifecycle support.

Predictable Costs

Per-user subscription pricing avoids CapEx shocks and budget surprises.

Consistent Experience

A single Teams interface across desktop, mobile, and meeting rooms.

Secure & Compliant

ISO27001-certified delivery with end-to-end encryption.

Scalable & Future-Ready

Expand to 25,000+ users with flexible carrier and deployment options.

Smooth Migration

Smooth transition from legacy PBXs with BYOC and low-risk pathways.

Local Support

24×7 Australian-based service desk with proactive monitoring.

Insights

The Future of Hybrid Meetings: Why as-a-Service is the Way Forward

Read Blog >

Networks That Think: AI and Zero Trust in the Age of Complexity

Read eBook >

Sustainable Network Design - A Smarter Approach

Read eBook >

More insights

Use Cases

Government & Public Sector

Use Case

Multi-Agency Briefings

Situation

Agencies needed secure coordination for emergency responses and policy alignment.

Challenge

Legacy PBXs created fragmented communication and compliance risks.

Solution

NEC’s Teams Calling unified telephony under one managed platform.

Outcome

Faster, more secure collaboration across agencies; lower costs.

Government & Public Sector
Education

Education

Use Case

Hybrid Learning Rollout

Situation

Universities scaling hybrid learning across multiple campuses.

Challenge

Fragmented communication tools and limited IT resources.

Solution

NEC’s Teams Calling delivered PSTN-enabled Teams at scale.

Outcome

Consistent learning environments, reduced IT workload, improved student engagement.

Healthcare

Use Case

Telehealth Consultations

Situation

Hospitals expanding telehealth programs with strict compliance requirements.

Challenge

Ageing systems and privacy concerns undermined trust.

Solution

Encrypted Teams Calling with SLA-backed uptime and compliance recording.

Outcome

Reliable telehealth, improved clinician productivity, and patient confidence.

Healthcare
Utilities

Utilities

Use Case

Outage Response Coordination

Situation

Control rooms and field crews required instant connectivity during outages.

Challenge

Legacy PBXs delayed critical response.

Solution

NEC’s Teams Calling enabled secure PSTN calling on Teams devices.

Outcome

Faster outage response, reduced downtime, and improved service continuity.

Police & Law Enforcement

Use Case

Operational Briefings

Situation

Precincts required reliable daily briefings and secure operational comms.

Challenge

Unreliable legacy telephony risked officer readiness.

Solution

NEC’s Teams Calling delivered secure PSTN voice with NEC-managed support.

Outcome

Improved tactical coordination, reliable communications, and reduced IT burden.

Police & Law Enforcement
Financial Services & Insurance

Financial Services & Insurance

Use Case

Secure Client Collaboration

Situation

Institutions needed compliant, reliable platforms for sensitive client meetings.

Challenge

Legacy telephony increased compliance risks and IT overhead.

Solution

NEC’s Teams Calling delivered encrypted PSTN voice within Microsoft Teams.

Outcome

Reduced compliance risk, consistent client experience, and predictable costs.

Partners

Microsoft Partner

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