The motivation for Swissotel Sydney’s telephony platform investment was primarily twofold: its luxury environment - with standards set by the group and brand - places a distinct focus on consistently high quality guest services; and, as a member of the Accor Group, it must comply with a strict expenditure regime. The renovation of the five-star hotel’s guestrooms, lobby bar, restaurant, conferencing facilities and exclusive Executive Club lounge secured its position as Sydney’s conference and leisure hotel of choice.
Challenges
- Unified communications services to luxury expectations
- Technology end of life issues
- Flexibility and capacity for expanding guest services
See the results
