Microsoft Dynamics 365 CRM

 

Microsoft Dynamics 365 CRM

A consolidated view of your customers

Flexible, cloud-based solution that consolidates your data to improve interactions with your customers.

A consolidated view of your customers

Microsoft Dynamics 365 CRM is a leading cloud-based Customer Relationship Management solution that provides a powerful set of tools to improve and expand your business by integrating daily activities and consolidating various disparate data into a single, secure database.

It can be deployed within Australian zones and is based on modules that can be chosen based on your specific needs and budget. Users can manage and maintain customer relationships, track sales leads, marketing, pipeline, and deliver actionable data that can foster a truly customer-centric organisation. 

NEC’s Dynamics 365 services are designed for organisations looking to implement, migrate or upgrade from existing Microsoft Dynamics based solutions to the latest version on the cloud or to outsource the management and support of their Dynamics 365 applications.

We can assist you with integration of popular Microsoft productivity tools such as Office 365, that can include Teams and SharePoint Online, which NEC can also support. Integration with NEC’s CX Plus contact centre platform for example can provide timely and accurate customer information to employees to streamline the contact centre process. 

CUSTOMER UNDERSTANDING

LEVERAGE EXPERTISE

INCREASE PRODUCTIVITY

INTEGRATION OPTIONS

HIGHLY SECURE

FLEXIBLE & SCALABLE

Leverage our expertise

NEC is a Microsoft gold communications, collaboration and content partner amongst others. We have been recognised through Microsoft awards for delivering innovative, unique and successful projects that drive tangible outcomes for our customers across the entire Microsoft stack. In our Microsoft teams across Australia, NEC has over 100 Microsoft certified individuals.

We have proven experience in the planning and delivery of CRM systems and have long term clients across a range of industries. NEC continue to invest skills and technology in close partnership with Microsoft. Our professional and consulting services team has considerable experience in assessing and assisting complex migrations into the Cloud and managing those environments.

Market Trends

60%


Customer-centric companies more profitable than other companies

99.9%


Uptime provided by cloud-based architecture

2020


The year Customer Experience overtakes price and product as the key brand differentiator

Source: Deloitte and Touche. “Wealth Management Digitalization changes client advisory more than ever before
Source: Rob Cross, Reb Rebele, and Adam Grant. “Collaborative Overload.” Harvard Business Source: Review
Source: Customer 2020- the future of b2b customer experience by Walker

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Microsoft Teams

Microsoft Teams

Market-leading collaboration solution
Microsoft Office 365

Microsoft Office 365

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CX Plus@Home

CX Plus@Home

Move your Contact Centre agents home
in 48 hours

To assist in a quick transition to a home-based work environment for your contact centre agents, we are offering CX Plus@Home – a no charge option to use CX Plus, our enterprise-grade cloud contact centre platform.

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