Balancing the goals of the business and the customer is a difficult and ever changing task. NEC offer tools to enable call and screen recording for the purposes of legal matters, compliance, quality analysis or coaching and training purposes.
Maintain high levels of performance
Business agility is more important than ever; having accurate information to help make well-informed decisions is vital to your business strategies. However, to really improve performance and quality you need to address this in real time to ensure it does not result in bad service.
NEC offer business intelligence across your entire operations from monitoring, reporting and live dashboards, through to quality management tools to help you look further into performance and quality.