Quality Management

 

Quality Management

Maintain high levels of performance

Balancing the goals of the business and the customer is a difficult and ever changing task. NEC offer tools to enable call and screen recording for the purposes of legal matters, compliance, quality analysis or coaching and training purposes.

Maintain high levels of performance

Business agility is more important than ever; having accurate information to help make well-informed decisions is vital to your business strategies. However, to really improve performance and quality you need to address this in real time to ensure it does not result in bad service.

NEC offer business intelligence across your entire operations from monitoring, reporting and live dashboards, through to quality management tools to help you look further into performance and quality.

Quality Management

Quality Management Suite

Quality Management Suite

Affordable call recording and quality management
CX Plus@Home

CX Plus@Home

Move your Contact Centre agents home
in 48 hours

To assist in a quick transition to a home-based work environment for your contact centre agents, we are offering CX Plus@Home – a no charge option to use CX Plus, our enterprise-grade cloud contact centre platform.

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