A statutory authority of the Government of Western Australia, Lotterywest sells a range of lottery products through a state-wide network of 500-plus newsagents and retailers. Lotterywest’s unique combination of retailers, players and grant recipients is a commitment to building a better Western Australia. To support this vision, its operations needed to seamlessly meet the service expectations of stakeholders across its business.
Challenges
- Business-critical 24x7 communication to multiple stakeholders
- Update legacy PABX and contact centre
- Tight time constraint
See the results
