Moving your contact centre agents home in 48 hours

19/3/20, 8:10 am

Helping organisations enable their Business Continuity Plans

Right now, many customers are facing a demanding and challenging operating environment. Mobilising people through remote working is a key priority, ensuring productivity and communication is not compromised. But where do you start, when infrastructure or systems might not be in place?

As COVID-19 continues to have an impact around the world, it is important to inform you that NEC Australia is open for business and constantly searching for solutions to help your business navigate these troubling times.

For 50 years in Australia, we've worked tirelessly with our valued customers and societies in the global marketplace with a goal of “Orchestrating a brighter world”.

This sustainable value navigates us as we face the difficult challenge of responding to COVID-19, which the World Health Organisation has declared a pandemic.

As a business operator, you may be searching for ‘work from home’ solutions for the very first time, because you need to take measures that have never been necessary before. There are so many questions to consider and want answered, and having reputable, safe and solid technology solution for a remote workforce is just one.

One of NEC Australia’s offerings to assist in your organisation’s Business Continuity Plan is CX Plus@home.

Benefits of CX Plus@Home

Keep Employees Safe

All you need is a computer and access to the Internet.

Shift Work Across Locations

Multi-site queue across regions and make flow or IVR updates within minutes.

Move Fast to Support Customers

Elastic scaling to handle customer changes in demand.

Ensure Service Reliability

Guaranteed 99.99% uptime and global redundancy.

Further advantages of CX Plus@Home:

  • Free usage of the service for 45 days
  • No commitment, no contract
  • Up and running in 48 hours
  • A minimum 25 seats – no maximum

Ask us about CX Plus@Home