Contact Centre

 

Contact Centre

Cost effective and fully supported

First impressions count for everything. For a flexible, cost effective and fully supported contact centre that meets the needs of businesses of all sizes, turn to NEC.

Flexible, cost effective and fully supported

With so many customer touch points, the typical contact centre has evolved into a rich multi-channel environment that handles email, live web chat, social media and video. Getting it right – and keeping your customers happy – is crucial to the ongoing success of your business.

NEC has been at the forefront of ICT solutions in Australia since 1969. We provide a comprehensive range of voice and multi-channel contact centre solutions to suit our SMB, enterprise and government customers.

Whether your preference is to keep on your premises, hosted or fully Cloud-based - NEC can support your business. We can provide a fully managed service across any of our contact centre solutions so you can leave the heavy lifting to us. 

From out-of-the-box to fully customised solutions, from one seat to thousands of seats across many sites, NEC has delivered contact centre management solutions to more than 800 Australian businesses, servicing more than 25,000 contact centre seats.

Contact Centre

CX Enterprise

CX Enterprise

A robust, feature-rich solution to satisfy the high demands of enterprise and government
Contact Centre for UNIVERGE SV9100

Contact Centre for UNIVERGE SV9100

A cost effective, easy to maintain solution, designed specifically for NEC's UNIVERGE SV9100 platform
Unified Communications for Business

Unified Communications for Business

Modular UC solution with Contact Centre at the core. Best suited to SMB customers.
CX Plus Cloud Contact Centre

CX Plus Cloud Contact Centre

Empower your teams to move faster and work smarter

The new face of Customer Experience

Neoface Welcome is a portable kiosk that uses a person’s face to unlock new customer experiences. From there, the possibilities are endless with the integrated touch-screen allowing customers to craft their own journey through a physical or virtual venue.

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