First impressions count for everything. For a flexible, cost effective and fully supported contact centre that meets the needs of businesses of all sizes, turn to NEC.
Flexible, cost effective and fully supported
With so many customer touch points, the typical contact centre has evolved into a rich multi-channel environment that handles email, live web chat, social media and video. Getting it right – and keeping your customers happy – is crucial to the ongoing success of your business.
NEC has been at the forefront of ICT solutions in Australia since 1969. We provide a comprehensive range of voice and multi-channel contact centre solutions to suit our SMB, enterprise and government customers.
Whether your preference is to keep on your premises, hosted or fully Cloud-based - NEC can support your business. We can provide a fully managed service across any of our contact centre solutions so you can leave the heavy lifting to us.
From out-of-the-box to fully customised solutions, from one seat to thousands of seats across many sites, NEC has delivered contact centre management solutions to more than 800 Australian businesses, servicing more than 25,000 contact centre seats.
The new face of Customer Experience
Neoface Welcome is a portable kiosk that uses a person’s face to unlock new customer experiences. From there, the possibilities are endless with the integrated touch-screen allowing customers to craft their own journey through a physical or virtual venue.