Why Knowledge Management?
IMPROVE CUSTOMER SATISFACTION
IMPROVE EMPLOYEE ENGAGEMENT
IMPROVE GOVERNANCE & COMPLIANCE
SECURE, RELIABLE & SCALABLE
INCREASE SALES REVENUE
INCREASE BUSINESS INSIGHTS
How does your EX measure up to your CX?
Knowledge management is a no brainer in contact centres. The ability to answer customers’ questions easily and resolve their pain points in real time is priceless - but the system can do so much more.
Your employees have expectations too, and how those expectations are met can have an effect on their morale, retention, and productivity. If the tools they're provided with aren't up to scratch it may affect how engaged they are, and how willing they’ll be to commit themselves.
A KMS can free people from having to chase down the right person with the right answers. It reduces time spent picking through databases, servers, siloed intranets and paper files to find what’s still current, or wading through complex documents and multiple versions of those documents.
NEC Knowledge Management can be used to meet a variety of needs across your organisation, both urgent and routine. Examples include; Sales & Marketing, Operations, People & Culture, and your Risk & Compliance teams.
By the numbers
Since 2001, the livepro system has helped organisations of all sizes
Heavily reduced training time saved a customer $500K P/A
One customer achieved their business case in 4 months